"Absolutely unacceptable experience on what should have been a really special evening, especially based on the high standards we’ve previously experienced at Sky Bar Alúmdania.
This visit was for a birthday meal that had been booked in advance and genuinely looked forward to for quite some time, which makes the overall experience even more disappointing.
This venue has always been one of our favourite places to visit, which is why this felt like such a letdown.
From the moment we were served, things were clearly not right. The food arrived freezing cold, not just slightly below temperature, but completely unacceptable for a venue that presents itself as premium. There is simply no excuse for food being sent out in that condition.
The service throughout the evening was equally poor. There was a clear lack of attention, professionalism, and basic customer care. We felt more like an inconvenience than paying guests. Simple things were overlooked, and there was no effort made to check in, resolve issues, or even acknowledge that the experience was falling short.
What made the situation even worse was the behaviour of the staff. It was very obvious that a lady in a blue suit and a barman were talking about us, which is completely unprofessional and made us feel extremely uncomfortable. No guest should ever be made to feel like they are being discussed or judged while dining.
To add to this, there was a child — who appeared to be a staff member’s — running around the venue. In a setting that markets itself as a more refined, relaxed environment, this felt entirely inappropriate and disruptive to the atmosphere. It completely took away from what should have been a calm, enjoyable experience.
Due to the standard of the food and the overall experience, we made the decision to leave without eating our meals. That alone speaks volumes.
Overall, this was a complete letdown from start to finish. Standards have clearly dropped, and it’s incredibly disappointing to see such a noticeable decline in both service and overall experience at a place we once genuinely enjoyed.
To have a birthday celebration ruined in this way is really frustrating, and sadly, based on this visit, we would seriously question returning or recommending it to others."
