Hilton Mallorca Galatzo

"Great location on our first visit to this hotel. Giselle and Nataly were both excellent. Super helpful and such a friendly welcome. Nothing was too much trouble. We are planning to return next May with a couple of friends. Thank you"

"The location set in the hills is perfect as it is away from Peguera. The suite we had was very private and as a Diamond member was upgraded to this; the view was stunning. Cleanliness of the hotel was a high priority and our room was serviced impeccably. The grounds and gardens were exceptional. Breakfast was ample with lots of choice and the bar staff very friendly. We used the adults only pool and here I would say was the let down. Several broken sunbeds; the white decking damaged and could have been cleaner. At the bar both mornings we used the pool area were dishes and glasses and waste food left from the day before which is not a ‘good look’ nor is it hygienic. Fix these issues and you have the almost perfect staycation!"

"Arrival was ok. The bell boy wasn't keen on taking our luggage, with good reason! Two lots of steps, a walk, a lift, a walk, a further life going down 7 floors, 17 steps, last lift then another walk! So choose your room carefully, The Residence is an irritating distance. The room had no mini bar but was clean and very quiet. This hotel is sited on a hill so beautiful views. Quick taxi 7 euros to Paguera which has loads of restaurants! There is no A la Carte aat this hotel! Tapas in the bar or buffet restaurant 40 euros pp. Entertainment poor, one disco and one set of girl singers who were not the best! Sat and Sunday night football matches, hell for me. Breakfast was not great for us. The pastries all similar, mostly chocolate. No real variety. We struggled to find something we liked. No service at all although its supposed to be 5*. We also exhausted the small pool menu. No service at the pool, you had to go to the bar yourself. Nice location, more like a 3 star hotel. They're is an adult pool with pool cafe but again steep steps to get there! And come away."