"I don't write many negative reviews, but after our experience at Fergus Club Europa I feel it's only fair to warn others.
For some context, we'd actually stayed at another Fergus hotel (Palma Nova) in April and had a fantastic experience. Unfortunately, this holiday couldn't have been more different.
Before travelling, I contacted the hotel in April (while in Palma Nova) to explain that our son has developed severe photosensitivity, meaning he gets a significant swollen rash when exposed to the sun. Because of this, I asked if we could pay to upgrade to a room closer to the pool so he could easily get back into the shade when needed – we also needed to do this while in Palma Nova, and it made such a difference to us. The Fergus Club Europa confirmed by email that this would be possible and that it was confirmed as booked. I even emailed again the week before travelling, offering to pay in advance, and was again told everything was confirmed and we should pay on arrival (Photos of dated confirmation emails attached)
After a long day travelling, we arrived only to be met with blank looks at reception. We were told they didn't know who had sent those emails, that the upgrade should never have been confirmed, and that I "must be confused". I wasn't confused - I had two separate email confirmations from the hotel. They simply backtracked, with no offer of an apology. I was made to feel as if I was creating an issue.
The only gesture they made was giving us Magnus wristbands so we could use those facilities, but that didn't solve the actual problem we had travelled there hoping to avoid. Had they simply told me back in April that an upgrade wasn't possible and it was unlikely we could be in a decent location, I would have cancelled and booked somewhere more suitable for my son's needs (Note: we booked this July holiday in September 2025, so we didn’t know the extent of our son’s needs at this time, and simply took their word for it that we could be accommodated).
To make matters worse, the room we were then given was DREADFUL. We had booked a suite, but what we received bore absolutely no resemblance to the rooms advertised by the hotel, EasyJet Holidays or any other provider – the photos of the room we got simply do not exist online - anywhere. It was extremely dated, tiny, had almost no storage and felt more like a tired 2-3 star room than anything approaching a 4-star resort. The rooms they advertise are decorated differently, have walk in showers, are bright, modern and airy. While I do believe they have these in the resort - apparently not everybody gets them! We went having booked a modern suite, arranged an upgrade, and instead got an even lower quality room than we actually booked.
The room location made everything even worse. It was right at the very back of the resort, up the steepest hill, making it completely unsuitable for our circumstances. There was no way our six-year-old could safely go back to the room whenever he needed shade.
Reception initially told us to come back the following day to see about moving rooms. The next day we were told to come back again tomorrow. By then we had little choice but to unpack and settle into a room we were incredibly unhappy with.
Around day 5, easyJet Holidays contacted the hotel on our behalf, but by that stage we were actually looking into flying home early because the experience had been so poor. While I was looking into flights, reception messaged saying a room elsewhere might now be available. I initially declined because I was trying to arrange flights home, but after discovering how expensive that would be, I went back to reception around 25 minutes later to ask about our options after all. Instead of trying to help, I was spoken to aggressively and made to feel incredibly small because I'd previously declined. It was so unpleasant that I actively avoided reception for the rest of the holiday. Eventually EasyJet offered us a very small ‘gesture of goodwill’ because the room was clearly not as advertised – but it in no way was enough to take the edge off our disappointment and frustration.
Interestingly, while we were there I spoke to two families who had been upgraded despite not arranging anything in advance, and another two families who hadn't received the room type they had booked either (they had booked a suite and got a double). It seemed completely random. Reception even messaged me on our penultimate day asking what room we were in – it was all very odd, and clearly very poorly managed.
The room itself had numerous other problems too:
• The Wi-Fi was virtually unusable because of where the room was located.
• The sofa bed was awful - rusty, incredibly noisy and the wooden slats were actually splintering and breaking, even under the weight of a child.
• Every night there was an oscillating mechanical noise from behind the bedroom wall until around 4am, making proper sleep almost impossible. It definitely wasn't our air conditioning as it was switched off.
• There was also a residential area directly behind the room with frequent house and car alarms. I didn’t get more than 3-4 hours of sleep any night I was there due to the disruptive noises.
• We regularly weren't left enough towels and had to go find a cleaner to ask for them.
• We arrived with only two pillows between four people and had to request more – it’s as if the room wasn’t set up for our family of 4.
As for the resort itself, it simply isn't big enough for the number of guests staying there. Yes, there are lots of pools and facilities, but they're so overcrowded that they're difficult to enjoy. You were never more than a foot or two from another person in a pool. The pools were packed every day, finding sunbeds was difficult even on the Magnus side, and there was barely room to swim.
During our 10-night stay we didn't manage to watch a single evening entertainment show because there was never anywhere to sit. Every evening people wandered around asking if anyone had spare seats because there simply weren't enough.
The pool rules also seemed to change depending on which lifeguard was on duty. We specifically asked the lifeguard on arrival whether inflatable rubber rings were allowed before buying them - and were told yes (and clearly others were using them in the pool too). They were used without issue until day six, when another lifeguard suddenly banned them. A couple of days later they were allowed again, before the next shift change resulted in my children being shouted at for using one. They were so scared at being shouted at that they refused to get back into the pool afterwards and spent the last day or so in the (awful) room.
There were plenty of other frustrations too:
• Drinks machines regularly ran out of gas and took ages to be refilled.
• Beer machines were frequently broken (Note: there are no self-serve beer machines anywhere in the complex (other than at meal times), as is the case with other all inclusive resorts and even Fergus hotels - so drinks queues are unnecessarily long)
• Coffee machines were out of order for two or three days – and even when in use, staff hated using them (and made it known) because it took time to make a coffee.
• Because the complex is so large, walking to another bar or restaurant every time something wasn't working isn't particularly convenient or practical.
• The games zone room was chaotic. My six-year-old queued for around 35 minutes for a computer, another child kindly let him have the last two minutes of their turn, and then staff called for the ‘change of turns’ – they immediately told him to get off despite not getting his turn and children supposedly being allocated 10-15 minutes each.
• The kids' club insisted children wear bibs to stay, which ours hated and therefore refused to attend (which was also a big part of our intended holiday plan).
• The mini disco starts at 7.30pm, which felt far too early for many families still eating dinner.
The only consistently positive part of our stay was the food, which was generally satisfactory.
Overall, this was honestly the worst holiday we've ever had. I've visited Majorca around 20 times over the years and have never experienced anything like this. The combination of poor customer service, rooms that weren't as advertised, overcrowding and inconsistent management completely ruined what should have been a relaxing family holiday. I’ve actually been very ill since coming home and no doubt the stress of it all, and the lack of sleep in the noisy room / in uncomfortable noisy bed, has left me very run down.
Sadly, despite enjoying another Fergus hotel earlier this year, this experience has completely knocked my confidence in booking with the chain again. We spent a huge sum of money for what was a pretty awful 10 nights away. I certainly wouldn't return to Club Europa – even if I was paid to go!"
