Bahia Principe Escape Coral Playa

"A lovely stay at the hotel, cleanliness was excellent, food could do with improvement as was very cold but can’t fault service. I arrived with a broken leg so could only relax around the pool and the lifeguard Octavia was so helpful, making sure I had everything I needed, was safe walking around on crutches and even made sure I had enough shade when I fell asleep in the sun! Couldnt ask for any better service"

"Heat didn't work. Elevators didn't work. Vent falling out of ceiling. Room was tiny. When we asked for blankets bc the heat was off they told us there was no more blankets the hotel....... When pressed the reception called house keeping up. Hotel staff didn't seem to care but would apologize so you didn't get too angry while offering no solutions. We asked for a new room and they told us it was possible. When we checked online an upgrade was the same price as our room but reception just didn't want to help us. Our room was next to elevator and could hear nagging clanking of guests staff and machinery. Worst part of Mallorca was this hotel"

"Absolutely shocking experience at Bahia Principe Sunlight Coral Playa. There was glass in the swimming pool for the first 3 days of our stay. We had to remove it ourselves while the lifeguard did nothing. My partner cut their finger, and no apology or help was offered. It was only once more guests arrived that we noticed the pool was finally being cleaned. Completely unacceptable and dangerous. Food hygiene was just as bad. We were served undercooked chicken and our group became unwell. The milk at the buffet was warm, which says everything about their standards. Service was consistently poor. Staff were rude, unhelpful, and inconsistent. We weren’t even given basic information at check-in (WiFi, times, towels), yet watched other guests receive it. On top of that: • Charged for a kettle with no pricing shown • Bar closed at 8pm with no staff • Given false information about late check-out, then treated badly when we queried it • Facilities like the sauna advertised but not available This hotel fails on basic safety, hygiene, and customer service. It completely ruined our holiday. Would not recommend at all."