Zafiro Can Picafort

"Everything grear=t except the shower. Door hinges rusted and need replacing. Water gushing out of one of the piopes leading to the shoer heads. I suspect a washer needs replacing. Thesealant around the shower basin has rusted and reads renewing."

"I stayed 8 nights with my 9-year-old son. At the pool I went to exchange our two pool towels. The pool attendant snatched them out of my hands and told me not to steal towels, in front of other guests and my son. My son was frightened and very hurt. The attendant refused to give me his name. Our first room faced the road and was very noisy. The replacement room also faced the road. From the night of 6 October there was loud stomping from the room above; the night receptionist came and heard it herself. Housekeeping was poor: on some days the room wasn't cleaned at all – they only changed the towels. The hotel asked for an extra fee to use the in-room safe – we refused and went without it. When we changed rooms, the receptionist refused to help with the move. The dining room was overcrowded, with far too few staff to serve that many guests properly. There were long queues at the coffee machines, which couldn't keep up with the number of people. Breakfast was not fresh. After all this we asked to move to another hotel and offered to pay for the nights we had already stayed. Booking.com tried to mediate, but the hotel refused to release us from the booking and insisted on full payment for all 8 nights. So we spent the rest of our holiday in a hotel we wanted to leave, simply because it wouldn't let us go. The hotel itself never responded to me directly. Booking.com's customer service, on the other hand, really tried to find a solution and refunded part of the price at its own expense as a goodwill gesture. Thank you for that – the hotel contributed nothing."

"Great hotel perfect for families, staff were amazing"