Globales Janeiro Hotel and Spa

"The hotel fell way below my expectations. On arrival I was asked if I wanted to pay €10/night extra for a pool view room, which I declined, it turned out I got a pool view room anyway, so they were trying to charge me extra for no change!! Shocking. The buffet food provided was often cold, greasy and really low quality. Food labels were often incorrect, which puts those with food allergies at risk. The room was tired with cracks in tiles, rusting fittings and marks on walls. Even the bed sheets had some marks on them, which was disconcerting. My AC also had a small drip leak."

"Reviews do not match the reality. Problems with cots and room on arrival, not ideal with a 4 month old baby. Food is dreadful - often mis labelled or not labelled. Serious hygiene issues with this + not ideal for vegetarian breastfeeding mothers. What we did eat was often cold. Drinks also poor, little choice, cocktails awful. Transfer was 2hrs not 55mins as advertised. Room was tiny and noisy outside. Entertainment dreadful. Location fine - spent more time and money getting taxis to Can Picafort than eating in hotel. No idea how reviews are so good. Ended up complaining to TUI due to reception staff failing to deal with our complaints seriously. Avoid this hotel at all costs."

"During our stay of almost two weeks at this hotel, currently Globales Janeiro, we had a generally positive experience, although there were some aspects that could improve. One of the negative points was the elevator. During practically our entire stay one of the elevators was not working, which was quite inconvenient. The other elevator, which was operational, also broke down frequently. As positive aspects, we really liked the spa area, which we found very pleasant and a great advantage of the hotel. The food was also perfectly acceptable, with enough variety, and in general we rate it positively. But we want to especially highlight Abel. ❤️ A huge and very special thank you to Abel! You made us feel truly special. We will always remember the moment you approached us and brought us some drinks without us asking, simply because you wanted to have that nice gesture with us. It was a very kind and sincere gesture that made us very happy and meant a lot to us. Abel, if you read this, surely you remember us for our usual order: “Two whiskies without ice and two waters without ice, please!” 😄🥃💧 Thank you for your kindness, for your smile, and for the very special way in which you treated us during our stay at the hotel. You are a great person and a fantastic part of the team. A hug and many greetings from Poland! 🇵🇱❤️ We hope to see you again someday!"