BG Tonga Design Hotel & Suites

"The few good bits first- food for an all inclusive wasn’t bad, plenty of room round the pool and close to amenities locally. Beach 15 mins away and was clean with decent view- water really clean. Now the bad bits and unfortunately there are a few: We were a six and there was absolutely no provision for kids at all - 45 minute mini disco for me is not enough and that wasn’t on til half 8. Evening entertainment at half nine and this was hit and miss (more miss if we’re honest). Restaurant was utter carnage- particularly poor at lunch and breakfast. They don’t help themselves by having half of it shut off (!) even when busy. Unless we were in immediately after opening we couldn’t all be seated together- again frustrating when half the seating area was closed when busy. Staff in the restaurant rushed off their feet which then caused on numerous occasions them to be rude / indifferent. No self service at lunch and dinner and trying to order a drink was on par with panning for gold. Room generally not clean as it was like a conveyer belt as they weren’t cleaning tables - the used tissue on the chair being left and one of the kids having kick it onto the floor a particular highlight - it was only noticed once seated. Sky bar shut all week without being told, same for outdoor snack bar - we booked this with the all day snack bar in mind as one our lot is Type one diabetes. Had we known this was going to be closed we’d have never have booked. Bar area was ok but again staff in general were shocking. Some extremely rude, one in particular was obnoxious the whole time. Two drink rule (depending on which staff you got) particularly irritating as at busy times queue was massive. No self serve for soft drinks which again was a nightmare for the kids. Late on we were almost “bounced” out of the main bar into reception area. All in all probably the poorest All-Inclusive we’ve ever been to and by some distance worst service we’ve had ever anywhere…."

"Very average stay, wouldn’t say 4+ stars. Just arrived home after a weeks trip to Tonga Tower. We stayed in a sea view suite on the 14th floor which was clean and had a reasonable amount of storage. The maid service was always done to a good standard. However there are some downfalls to this hotel many of which seem to stem from a staffing issue. The Sky Bar was shut all week whilst we was there, therefore meaning we did not receive our complimentary meal up there. The snack bar was also shut all week which meant you had to eat in the restaurant for all meals. We were not told about the Sky Bar being shut, the snack bar we was told when we arrived was inside on that specific day due to the rain however it never re opened outside even though the weather was great for the rest of our stay. Had a walk to the snack bar one day as the shutters were up however it was just full of cleaning supplies. The restaurant was extremely busy at times especially during the weekend when a lot of locals stayed over at the hotel. The staff seemed rushed off of their feet, which led to the restaurant being very dirty and tables were left with dirty plates etc for significant periods of time. We were sometimes left waiting to be asked for a drink and on one occasion we were not asked at all (self service drinks only available in a morning for juice/hot drinks). The floor of the restaurant was often very dirty and on one occasion there was lots of ants around a table. The food was repetitive and there wasn’t always a vast selection, however this is an all inclusive so may be expected. They had the basics everyday, chips, pasta, pizza, vegetarian options and freshly cooked meats/fish. Alongside cold items such as salads, cheese and cold meats. The main issue with the food was that it was always cold, tubs of cooked pasta etc sat on the sides to which they just filled up bowls on the sides so it was never warm. They had a microwave to which many people would be re warming their food up. We ended up eating out one night as cold food can quickly become boring. Going mid-end of October meant the pool wasn’t always busy, we easily got sunbeds for 6 of us. However the pools were freezing, again going in October this may be expected, even the “jacuzzi” was cold. The pools were shallow and the splash park for smaller children is minimal but adequate. Overall for children there isn’t an awful lot for them to do during the day and the mini disco doesn’t start until 8.30pm and then general evening entertainment was on from around 9.30pm until around 11pm so having a room near the outdoor area meant it was extremely loud but this did not bother us. This hotel houses a lot of people, however having only 1 restaurant to which they only opened up the extended outdoor area once and the snack bar and Sky bar never being open just does not seem acceptable. It led to queues at lunch and waiting for tables. Our stay could only be described as adequate hence the 3 star rating. If you are visiting Can Picafort, definitely recommend getting the bus into Alcudia, their market was a great day out. Also walking down to the beach at Can Picafort offers shops and restaurants."

"We’re currently staying at Tonga Towers over the October half-term holidays on an all-inclusive basis, and overall, we’ve had a lovely stay. The food is great, with plenty of choice, and the restaurant staff are friendly and helpful. The rooms are clean, spacious and comfortable, and the pool area is well-maintained, with plenty of options to sit in either the sun or the shade. A special mention must also go to our Jet2 representative, who is lovely, extremely helpful and very knowledgeable. They are a real credit to Jet2 and have been a great source of help and information during our stay. However, there are a few things that could be improved. The poolside snack bar is closed, and this wasn’t mentioned to us on arrival. The pool bar also has a limit of two drinks per person, meaning a family of four either has to make two trips or send two people to collect the drinks together, which is inconvenient. The Wi-Fi is also shocking and really not fit for purpose. I actually got a better connection from McDonald’s while sunbathing under the canopy, which backs onto their drive-thru! Overall, Tonga Towers is a nice hotel with plenty of positives, and the helpful staff and Jet2 representative certainly add to the experience. However, it’s the little things that let it down. With a few simple improvements, it could easily deserve a five-star rating."