Globales Samoa

"Just back from a great 7 night all inclusive stay at this hotel. 5 of us in total with a 2 year old. One thing to note first of all, please please please ignore the negative comments regarding the entertainment team this season and it being all in French! This is nonsense. The team worked hard every day & night with the kids and adults with a mixture of activities during the day along with kids disco/bingo/quiz/evening entertainment at night. I know people’s preferences are all different but you are on holiday, just enjoy the difference in culture/entertainment! They make sure to also include all children!! The food was brilliant, something different everyday. Freshly cooked meat along with different pasta dishes cooked in front of you. Our rooms were cleaned daily with fresh towels being provided. Snack bar was great too with fresh pizza/burger etc daily! No fighting for a sunbeds and the baby pool is a great depth for little ones to walk in. Big pool is great with the 2 slides. It’s a 10 min walk down to the beach. And all shops & bars just a couple steps across the road. All staff in our eyes were pleasant, helpful & easy to communicate with if needed! We were on the 2nd floor facing the pool/beach side and couldn’t hear anything just the usual people walking back to their rooms which you hear in every hotel. We are already thinking about booking again for next year!"

"Where to start! Firstly what a beautiful clean hotel, on arrival greeted with very friendly professional staff so can't complain there. But....what you don't expect is to be pushed, shoved ,grunted at, looked down at and fully disrespected by the French!! Pushed out of lift, pushed out of food que pushed off the stairs, my mum was pushed that hard she had an hematoma on her hand! Kids shouted at for splashing in the pool, now not forgetting this is a family resort!?!? We teach our kids to be respectful am not the only brit person to have this opinion, we spoke to at least 15 families all saying the same, although I am not saying anything bad about the hotel it self, which leads me to my next fault. This is my own fault for not using the safe but at 50€ and only 10 back it's very expensive, anyway I had 100€ took out my case, on complaining staff were rude and not the least bit interested but what really fueled my fire was that she accused my 68 yr old mum and 9 yr old daughter of taking it rather than taking responsibility, no apology or anything! Lesson learnt for me but will definitely not go back and neither will a lot of other bits! Which is a shame cos hotel and location were absolutely beautiful. Rooms: 5/5 | Service: 1/5 | Location: 5/5"

"We recently stayed at this hotel and the location is honestly one of the best we’ve ever experienced. The beach is directly behind the hotel and the resort centre is right in front, making it absolutely ideal for families with younger children. There’s really no need to leave the resort as everything is close by, including a mini fair and crazy golf course in the centre. The main pool was fantastic for families as it’s only hip height to an adult for most of it, getting deeper near the slides. Unfortunately, there is a height restriction on the slides, so younger children can’t use them, which was disappointing. The biggest positives for the hotel were how family friendly it was, the excellent pool area, and how clean the public spaces were kept. The bar staff and reception staff were always pleasant and helpful, and it was nice to have English TV channels available in the room. That said, there were definitely some downsides. We were given one of the older rooms which was acceptable but very basic. The bathroom had no shelves or storage at all, meaning we had to keep our toiletries and shower bags on the floor. There was no hand wash provided and no extractor fan, so the bathroom either became extremely steamy or unpleasant smelling very quickly. The air conditioning was also very noisy. Another issue was noise generally. The sliding glass doors were very thin, so if the nearby bars had music on, you could hear everything until late at night. Housekeeping was also incredibly noisy every morning with constant door slamming that regularly woke both me and my daughter. The food was average — but realistically it’s a 3-star hotel, so expectations should be sensible. One small thing that stood out was there being margarine instead of proper butter. Unfortunately, the entertainment team were absolutely abysmal. They made very little effort with the children or with British holidaymakers in general. The hotel felt very French-oriented and the entertainment staff mostly seemed interested in chatting amongst themselves, often making you feel unwelcome or as though you shouldn’t really be there. That being said, we did meet and make friends with some fellow Brits during our stay, which really made a difference and added a lovely social side to the holiday. One final thing to be aware of: if you want to use the safe in your room, it costs 40 Euros plus a 10 Euro deposit, so that’s 50 Euros immediately gone from your spending money. Overall, despite some frustrating issues, the unbeatable location and family-friendly setup made the holiday enjoyable."