"We had a lovely stay overall and I’d say this is a very good 4-star hotel. There are so many things the hotel gets right, but with a few improvements it could genuinely feel like a 5-star experience.
The biggest positive was the staff. Every member of the team was warm, welcoming and genuinely helpful, and they really made our stay. The only exception was the pool attendant, who unfortunately came across as having quite an attitude, which felt out of keeping with the rest of the hotel’s excellent service.
One of our favourite things was how peaceful the pool area was. There was no constant music playing, which made it incredibly relaxing. On one day there was a DJ playing chilled lounge music for a couple of hours, and on another day there was a saxophonist playing similar music, but otherwise it was wonderfully quiet – a real oasis away from the bustle of Cala d’Or.
The cleanliness throughout the hotel was exceptional. Both the communal areas and our room were absolutely spotless every day. The sun loungers were also very well spaced, so you never felt like you were on top of other guests, which made the pool area feel much more luxurious and relaxing.
Where the hotel really falls short is the food, particularly for half-board guests. Everything we ate at dinner was tasty and clearly made with good-quality ingredients, but the lack of variety became a real issue. Each evening there was just one included meat option (which was pork around 90% of the time), one fish option and one vegetarian option. There were also beef and sea bass available every night, but these required a supplement despite only costing a few euros more than the included dishes. By the end of the week I actually ordered from the children’s menu because none of the main course options appealed.
The starter choices were also repetitive, usually consisting of a soup, a salad and one other option. In other hotels we’ve stayed in, soup and salad are available from a buffet every evening alongside three different starter choices, and something similar here would make a huge difference.
Breakfast was probably the most disappointing meal. It was very repetitive with limited choice. Hot drinks came from a self-service machine rather than being served at the table, and drinking water was dispensed from an office-style water fountain, neither of which felt particularly luxurious. The only live cooking station was omelettes every morning. While pancakes were available, they were always cold. It would be fantastic to see more variety, perhaps rotating between omelettes, waffles and crêpes, or even offering a few cooked-to-order à la carte options such as Eggs Benedict or blueberry pancakes.
Another small detail that was missing was complimentary bottled water in the room. For a hotel positioning itself as a luxury property, providing fresh bottled water each day is something we’d expect as standard and would add to the overall guest experience.
On a positive note, lunch at the pool bar was very good. The menu offered more choice and variety than the half-board dinner menu, and everything we ordered was fresh, well presented and tasty.
As for Cala d’Or itself, we realised it’s probably just not our kind of destination. The beaches are undeniably beautiful, but they are incredibly busy, making them difficult to fully enjoy. The town centre felt very commercialised, with bars, restaurants and loud music everywhere, so it lacked the authentic atmosphere we usually look for. That said, the marina is absolutely lovely and well worth a visit.
Overall, we’d happily recommend this hotel to anyone looking for a relaxing, immaculately clean base with fantastic staff. If the hotel expanded and refreshed its food offering, improved a few of the luxury touches, and added complimentary bottled water to the rooms, it would be very close to delivering a true 5-star experience."
