"This was mine and my partners second time staying at this hotel after staying here in 2025, on arrival it was very clear to see that the hotel had lacked the TLC every hotel requires over time and within a year it had deteriorated.
The positives are the location of the hotel which couldn't be better and the waiters/waitresses are second to none and they work so hard with what they are given as the hotel is tired but it pains me to say that's as far as the positives go. The rooms haven't changed in 10 years and neither has the bar furniture or the sunbeds on the upper deck, the pool area is missing tiles and is never hoovered, one of the Jacuzzis which worked last year now doesn't work and also has missing caps which means the one that does 'work' when the button is pressed is more like mount etna going off.
The room we had was the deluxe sea view room with balcony and honestly is was worse than most 3 star hotels, the bathroom door didn't shut let alone lock the cleanliness of the hotel also doesn't exist as we stayed this time for 2 weeks in 37c-38c heat and yet the bedding was never changed during this time so just smelt of sweat and sun cream and the maids just made the bed and changed towels nothing else, we also saw cockroaches in the second building where pool is and we 'lucky' enough to have one in our room on first floor room 116.
The buffet restaurant is poorly organised so constantly zig zagging for the bits you want for a meal so by the time you get to your table its luke warm at best. the counter for cooking fresh food is far too small so you end up with long queues for the fresh hot food which courses the above also.
The food is bland and average with very little variety for dinner, breakfast is average and very boring again no variety with cold beans even if you arrived first thing as doors open.
Again same issue with breakfast for the omelettes and fried eggs cooked by the chef he doesn't have enough cooking space to speed up the service so you just have another queue, this is not the staffs fault but the hotel.
The bar area is tired and same furniture from 2015 and the sofas and seats some have stains and are dirty, the cocktails in the bar are not even average and you can get better at Hotel Levante or Cafe Mint which allows you to tell the difference
Extremely disappointing that these issues arose on a holiday we were looking forward to and didn't expect things to be this bad in just over a year, obviously the hotel lacks investment and has got complacent, although price wise its cheap there are far better options in this area which we will be visiting in the future.
if you want a cheap experience with below average service and no real amenities then this is the hotel for you, however if you want a hotel which is looked after and maintained with high service then there are plenty of other choices i.e. hotel Levante, Hotel Alicia and Hotel Globales which also offer All Inclusive for the latter.
We have stayed in lesser hotels and self catering which was better than our second visit to this hotel, will not be returning. Hope you save your hard earned money also."
