Blue Sea Piscis

"We had a reservation and suddenly today they tell us it is canceled because they are going to do construction... did they not have time to know this earlier? And we should not have to wait until the last minute before going on our trip... and the option they give us is to go to another hotel in their chain that has nothing to do with this one and is located where God lost a flip-flop. Very professional, honestly, I do not recommend it, they are not reliable."

"Avoid! Rooms dated, Bathroom stinks of damp. Aircon in rooms is non existent, doesn’t work well. View from room 632 is nothing but a dirty eye sore of back of hotel. Which resulted us not using the balcony. Safe is at an extra cost. 3 nights and towels not changed once. Location very close 3 min walk to the port / beach. Didn’t eat at hotel so cannot comment, absolutely no atmosphere in any area of hotel. I am a regular visitor to Mallorca, I am Certain I will not return to this hotel. I had requested an extended checkout of 2.5hrs which I agreed to pay €25. Upon leaving, I hadn’t been asked to pay and assumed the charge would be applied to the card used for my booking. After agreeing a late checkout housekeeping manager entered room whilst In the shower despite agreeing an extended stay of 2.5hours. As we were leaving, the receptionist called out across the lobby for payment in a manner that felt quite rude and embarrassing. When I apologised and said I assumed it would be charged to my card I booked with, abruptly saying how and shrugging shoulders and hands in the air. I was, of course, happy to pay immediately, but I felt the situation could have been handled more politely, discreetly and professionally!!!! I wanted to share this feedback so it can be addressed in future."

"We stayed at this hotel for 5 nights self catering. The beds were comfy and the location of the hotel was great. There are shops right outside and lots of restaurants close by. The hotel is only a 20 minute walk from the old town an is only a 2 minute walk from the beach. Our room was very clean on arrival. However our room was then not cleaned for 2 days. Our towels were only changed once and we had to request our room be cleaned. When our room was cleaned it was only the beds that were made. The bathroom was not cleaned nor was the floor in our room that remained sandy after our visit to the beach. The tiles in the bathroom were all cracked and the shower felt like it hadn’t been cleaned in a while as the water came out like a jet wash. The pool area is very small. We went self catering however there were no facilities in our room to accommodate this. We had a fridge, no kettle, no microwave and no cutlery which made it very difficult to eat in. You also have to pay to store your luggage if you have a later flight. We ended up spending most of our time out of the hotel. It had a good location for the area but I wouldn’t recommend."