Westin Palace Madrid

"Smack dab in the bustling city, but when inside, this property is pure chic and savvy. Iconic, vintage old world hotel is a gem. Huge lobby with prestigious steps and staircase, makes it feel majestic.Terrific and truly helpful top tier concierges’ with complete knowledge of the area ++. Excellent function space in one area and beautifully appointed. Highlight is the dining room with its extraordinary stained glass cupola. You have to see it to appreciate its’ splendor. Terrific food. Best feature- most comfortable bed, sumptuous linens and filled feather pillows, provide the most comfortable, sinking in, soft and cozy sleep. Well done everyone!!!"

"No question this is a gorgeous hotel and the hotel staff are very service oriented. They gym is average and there is no pool. Beds are just okay. Closet and drawer space is limited. Breakfast buffet is very good but other meals in the restaurant are just average. Restaurant service is below average and waitstaff is not helpful or friendly."

"There's nothing like a new hotel. Attentive staff, super quiet and effective AC, lots of counter space in bathroom, great location, delicious breakfast buffet, great shower pressure, and must be repeated, incredibly attentive staff. We arrived in the room and within seconds the phone rang to confirm if we liked the room, at which point the concierge delivered our luggage within a minute. Decent modern plugs in room, clothes steamer in closets, tons of closet space, beautiful hangers, lovely soap and lotions. Sophisticated night lighting that is well designed for middle of the night needs. Large bathroom. Also, hall lighting outside room is dimmed at night but brightens as you walk along. Value was high (we got an intro rate booked a while ago, but more recent prices are higher.) Cons - elevators broken/slow (we walked down stairs rather than wait); large tour group there (not horrible but they made the hotel feel crowded and bit more commercial). We would definitely stay here again."