Vincci Capitol

"I never imagined that, at a four-star hotel in a country’s capital, guests would have to look after their belongings entirely on their own while checking out, with neither the staff nor the security team accepting any responsibility. What was even more unacceptable was the hotel management’s complete lack of action or response."

"It is recommended to get a room with a view of Gran Via. Have breakfast at their great quality buffet and enjoy the views and the comfort. Unbeatable location."

"We were a group of oncologists attending the ESMO Congress in Madrid in October 2026. While we were checking out at the hotel reception, a thief walked into the hotel lobby and stole one of my colleague’s suitcases right in front of us. The hotel had no security measures in place to prevent this. It was a terrible and deeply upsetting experience. Absolutely unacceptable!"