Petit Palace Chueca

"In Madrid for work at the end of October, my husband and I booked this hotel for 350 euros a night, attracted by the central location, the beautiful photos, and the good reviews. When traveling for work, comfort is essential. But the experience turned out to be negative because upon arrival we found a freezing room, with very strong air conditioning at 16° and when, exhausted and cold, we tried to turn the air conditioner to heat, it remained stuck on cooling. Considering that outside there was a minimum temperature of 9 degrees and a maximum of 18, we would have liked, in the evening, to find a warm room and to be able to take a shower 🚿 in a comfortable environment. Having gone down to the reception, they told us that the hotel had not yet activated the heating function given the still mild daytime temperatures and they gave us a space heater. The fact is that evening temperatures are low and in a hotel room that costs on average 350 € one expects to be able to choose the room's climate control and not have to rely on an electric heater! If this is not possible and the temperature is not adjustable, it should be indicated on the hotel's website and on the platforms that offer it, given that this is not a hostel, a B&B, or an apartment room, but a hotel with high prices. The second evening nothing changed, even though they had assured us they would intervene, and we are still with the same heater. Naturally, this discomfort interferes heavily with the quality of the stay, of the rest, and of the use of the shower. In short, a nightmare for those who hoped, after demanding work days, to be able to relax in a hotel, even considering the financial commitment that this choice entailed."

"Arriving at the hotel the temperature was icy, it felt like being in Siberia! When asked if it was possible to change, I was told that the system works either hot or cold, and in this period, therefore, since someone prefers it cold, we have to freeze! I was given a supermarket space heater, but for 400 euros a night I would say that is quite grotesque. Otherwise everything was normal, but this issue regarding comfort is really very, very serious."

"This was an excellent place to stay in Central Madrid. The staff were very helpful, the bed quite comfortable, and the breakfast really yummy and plentiful. Most surprisingly the room was very quiet allowing a good reset right near busy streets. I do not know how they do such a good job with soundproofing. I highly recommend this to people who want to be centrally located but also want personalized service and quiet."