Novotel Madrid Center

"This has been, by far, my most disappointing experience at a Novotel property. I have previously stayed at Novotel hotels in Paris, Shanghai, and New Delhi, and unfortunately, this property fell significantly short of the standards I have come to expect from the brand. From the moment of arrival, the service experience was disappointing. The front desk staff did not offer even a basic greeting or a particularly welcoming experience. Housekeeping was extremely slow, with requests taking two to three hours to be fulfilled, and on some occasions, items were not delivered at all. What was even more surprising was the lack of basic room amenities. For a hotel of this standard, guests should not have to repeatedly request essentials such as toiletries, a toothbrush, a comb, or disposable slippers. In our case, every basic requirement had to be specifically requested. Additionally, if you are staying for more than one night, you are apparently expected to pay for bottled water, which is particularly disappointing given the overall level of service and the room rate. And if you need to weigh your luggage before leaving, don’t forget to have €1 ready per bag to use the luggage weighing machine. Charging guests for something as basic as weighing their luggage is another unnecessary expense that adds to an already disappointing experience. Overall, the experience felt much more like staying in an apartment with limited services than in an internationally recognised hotel. The combination of poor hospitality, extremely delayed housekeeping, lack of basic amenities, and additional charges for basic conveniences made the stay unnecessarily inconvenient and frustrating. I sincerely hope the management takes this feedback seriously and addresses these issues. Based on my experience, I would recommend considering other accommodation options rather than choosing this property, particularly if you expect the level of service and hospitality normally associated with the Novotel brand."

"We spent three nights at the Novotel Madrid Center and had a very comfortable stay. Our room was set up for three people and included a small separate bedroom, which worked very well for us. The room was very clean and comfortable, and the bathroom and shower were excellent. The hotel staff was consistently friendly, helpful, and accommodating. One feature we especially appreciated was the 24-hour bar and restaurant, where you can order burgers, salads, and other food at any hour. This came in very handy when we returned to the hotel late at night and most places nearby were already closed. The bar was also very convenient, with reasonable prices. The hotel is located on a main avenue close to Parque del Retiro and within walking distance of numerous restaurants, shops, and other places in the area. Overall, we had a very pleasant three-night stay and would definitely return to the Novotel Madrid Center on a future visit to Madrid."

"Loud hotel, convenient location, over crowded, tiny elevators, very basic depressing rooms."