NH Madrid Lagasca

"A perfectly located hotel but it smells bad, very old and neglected inside. Very uncomfortable bed."

"The location is excellent. The rooms are too small; there is practically no space to move around or leave a suitcase. I did not have any moment where the sun shone directly into my room: only indirect light through the central opening of the building. I had a major problem, and they couldn't solve it for me: I had to modify my reservation to arrive one day later. I had a flexible reservation. The agency I made the reservation with contacted them and they told them it couldn't be modified, only canceled and rebooked, but by then the daily rate was much higher. There was no way to make them see reason. When I spoke directly at the front desk they told me that the agency had to speak, which had already happened, without success (I know the owner of the agency personally). Finally, they charged me for an extra night. I feel scammed."

"Very good location. I came to Madrid other times and without a doubt this neighborhood is the best. Regarding the hotel, I rate it as very good. Upon entering the room we did not have a luggage rack and when we requested it they brought it immediately. Correct attention, normal room and wonderful bathroom. Good soundproofing (we had some noise). They gave us two beds together (92cm each), a bit narrow. Perfect cleanliness. Very complete breakfast. Without detracting from the hotel, it seemed expensive to me, although these days the Formula 1 was on. Recommended hotel without a doubt."