NH Madrid Chamberi

"Rooms are good and clean. The location is good. The breakfast is very good. The staff is helpful. But some money should be invested in quiet for sleeping, because in the rooms you can hear the surrounding bars and the car traffic, so street noise. The door to the toilet needs at least to be oiled!!, it creaks loudly. The subway to the airport is quite far away."

"I spent a few nights at the hotel with my daughter. I chose it because it is part of a reputable chain and I assumed my possessions would be safe. However, someone entered the room and stole our passports and some cash. I discovered the loss a few hours after checking out. I spoke with management and they immediately took a defensive posture. I asked to see the logs of the entries into the room but they refused to share them. Instead I was admonished for not using the safe in the room and instructed to file a police report which I did. Needless to say that was a waste of time. All in all it was a stressful experience and I felt the hotel did little to address my concern. If there is a thief on the staff the crime will surely be repeated. Beware!"

"The staff and breakfast were both incredible. There was a lot of construction on the road in front of the hotel, so that presented a few minor issues. The room was bigger than expected and everything in the hotel was very clean. The ONLY issue we had was noise. The walls are not insulated so you could hear everything in the hallway and the rooms around us. I sneezed and a person in the next room told me, "bless you." I would still stay here again because everything else is fantastic. Close to so many things to do. Great option."