NH Collection Madrid Suecia

"Writing a review about our stay at NH Collection Suecia, upon arrival before check in time, the hotel was welcoming and the staff friendly. The gentleman at reception was nice and pleasant. We checked in fairly easily and when we entered our superior room we were initially pleased, not massive rooms but I have accepted this in City Breaks. The room was clean, tidy and well stocked. Bathroom was excellent with one of the best showers I have had. The housekeeping staff were warm, friendly and excellent. This is where the enjoyment stops. On our first night sleep, where sleeping on Lego bricks is more comfortable than the pillows. The mini bar fridge that hums all night & the TV which has 50+ channels but only 4 work it seemed. Then we were gently awoken by the Rubbish/Garbage people who seem to take 30 mins to empty the bins and have no consideration for the noise they make. The tireless work of these people who keep our streets clean, I can put up with their noise. The best was yet to come early morning around 1.30/2.00 am, it seems the entire Bernabeu stadium (just the hotel bars empty onto the streets) and create so much more noise than the actual stadium fans itself. We put it down to a one off. The next evening (Friday) we thought we might try the Speak Easy Cocktail bar in the hotel, 9.45 - Access Denied - Private Party we are told, so we enquire about the roof top bar - Access Denied -Again Private Party. Come back at 10.15pm both will be available at the party has been there since 3pm. 10.30pm - Access Denied to both. We give up and call it a night. That blissful night sleep we crave, bang - gone again, rubbish/garbage man return, people leaving the Private Party shouting and being very rude to their neighbours. I believe Jordan Belfort must have sold the NH Collection their windows. Thank god we didn't have Breakfast here, as we would have been too early or when we could sleep too late. Earlier that evening we were given, some complimentary water, chocolate and Pillow spray (Chloroform would have been better) now we know why. This noise issue must be known to the staff. This happened again the following night sleep also disturbed by people, but the bin/garbage men came earlier, must of been because it was a Saturday/Sunday. All I can say is that I will and would not stay here ever again, not would I stay in an NH Collection hotel and also the Minor Hotel Group. I believe the reviews are strange and the staff must be aware of the noise issues. Honestly I expect a fairly wimpy reply from Management on this review."

"This is one of the strangest properties I've stayed at in a long time. The female staff were surly to the point of incredible rudeness — the male staff were delightful and helpful. The air freshner used in the foyer was so strong and unpleasant I had an allergic reaction to it and had to sit outside to avoid throwing up. But the rooms did not contain this aroma. The fitness room smelled unbearably of mold. The vinyl flooring was installed incorrectly in both the foyer and in our room — there were inch and a half wide spaces between floor boards — I stubbed by toe on the floor! The lobby breakfast was delicious. It was reminscent of Fawlty Towers. But it was cheap and the location is fantastic, so.... "

"We booked two rooms with a view - the rooms are spacious and comfortable. The reception team were very friendly. We didn’t have breakfast included and the buffet was about €23 each. Instead one of the mornings we had breakfast in the bar which was fine and much better value. There are lots of places to get breakfast close by. We had tapas in the restaurant one evening too which was good. The restaurant was always busy and seemed to be a bit of a location as was the rooftop bar. Location wise the hotel is in a great place right in the centre and is down a quiet street next to a theatre. I would definitely recommend as a great location for a visit to the city. Madrid is a fantastic city to walk around too."