NeoMagna Madrid

"Hi just back from 3 nights at the Neomagna. The location was good and the bedroom was clean.However the room was quite basic felt like a student dorm.My main complaint was the bed it was a single!! I am abroad about 4 times a year this is the first time I was in a single bed.The other problem was the single mattress was on top of a flimsy piece of plastic and when I moved so did the bed and I nearly fell on the floor a few times.Please sort this problem out Neomagnus x"

"The hotel is clean and the location is good, it seems like a safe area, it is old, but they have given it a good facelift with paint and furniture, which makes it comfortable. My experience, however, is frustrating due to the security problem related to my reservation. The room costs €200 for a single night and room only, but this stay has ended up costing me €600. Before coming, while paying for my reservation, I saw that they had charged me twice at the same moment; I got in touch with the hotel, which explained to me via email that they had suffered a security breach from their provider and that they had charged me using my personal data, the exact details of my reservation, dates, guests, exact amount... but that they had not made those charges. After everything that happened, reports, claims to the bank, nobody takes responsibility, I accept that the hotel does not either and I consider it all a loss. But upon arriving at the hotel, I still had to pay the €200 corresponding to the stay, added to the previous €400. I did not expect the hotel to cover the money that was scammed from me due to their security breach, but I did expect some commercial gesture considering the inconvenience, the distress, and the financial loss I have suffered as a consequence of a security breach of my reservation. However, there was not even a minimum discount, no commercial gesture, not even a breakfast or a room upgrade. Only apologies via email when I requested explanations. It is a shame, because it could be a good hotel, but it is not secure; if you have any problem, do not expect absolutely anything, not even empathy or support from the establishment."

"Well-located hotel in Madrid - Salamanca. Large and comfortable rooms. The hotel staff is extremely friendly and helpful. It has a parking agreement 100 meters away in a large parking lot. It is already the second time we have stayed at this hotel, now it added a restaurant and breakfast within its facilities. Solarium on the top floor. Very good price/quality ratio"