Motel One Madrid Plaza de Espana

"Excellent option. I booked direct with the hotel and it was significantly cheaper than booking.com Room was large and bright. No coffee machine in room. They are trying to offer good quality at very good price. So certain frills are missing. The bed was massive and extremely comfortable as were the pillows. I usually stay in airbnb when in Madrid. But will stay here in future visits. The location is also unbeatable. Can't wait to stay here again "

"I had a very disappointing experience at this hotel. The staff was rude and extremely unpleasant throughout my stay. There was a clear lack of professionalism and courtesy, which made me feel unwelcome. Based on this experience, I will not be returning and cannot recommend this hotel to others."

"The hotel is in a very convenient location near the Royal Palace, Gran Via and the Metro station. There are also may restaurants within walking distance. The reception staff was amazing. However, the maid service was atrocious. Our floors were never mopped or swept and she would let the toilet supplies run extremely low before replacing. On our final day we came home after a day excursion and when we took a shower, we noticed that the empty bottle of hand soap was not replaced, However, that was not our main concern, but the dirty towels that we left on the floor were not exchanged but rehung. This was totally unacceptable and disgusting. I went straight down to reception in order to let them know. They could not believe what happened and immediately sent up some clean towels. This staff member should be immediately let go for this despicable behavior. So please check your towels thoroughly before using them after a shower."