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"The hotel's location is its strong point as you can easily reach the main places of interest in Madrid on foot, as well as being 2 minutes from the Opera metro stop. The common areas are well furnished and the staff is kind and helpful. The rooms are very pleasant with beautiful wallpaper and the bathroom is spacious. The rooms that overlook the internal courtyard are a bit dark. The breakfast room, however, being on the -1 floor, has no natural light and therefore remains quite cold and anonymous. The breakfast, both savory and sweet, is quite varied but not exceptional. However, I recommend it for a stay in Madrid, also for the very good price-quality ratio."

"Whenever I go to Madrid, I stay at this hotel; from the outside it does not look like what it is on the inside, the rooms are great and very clean, the staff is very friendly."

"Stayed in Room 401 from 19–23 July. On the second day of our stay, we left the hotel at around 9:00 am with the "Please Clean My Room" sign displayed. When we returned at approximately 11:00 pm, we were shocked to find our room door open with a key card left in the card slot. This was a serious security concern. We immediately reported it to the receptionist, who gave us a very unusual explanation, claiming that a fire alarm test had automatically opened all the room doors. I found this difficult to believe, as fire safety systems are designed to secure doors, not leave them open. He then changed his explanation and said the cleaner had not turned up. Neither explanation gave us any confidence that the incident was being taken seriously. The following morning, we reported the matter again to another receptionist. He apologised and agreed to inform the manager. However, despite passing the reception several times over the following days, nobody updated us or followed up with the outcome of the investigation. We had to ask ourselves, and even then, there was no meaningful response. The lack of communication continued. The day before we checked out, we asked if we could extend our checkout by one hour, and the receptionist confirmed this was fine. However, on the morning of departure, we received a call from reception asking what time we would be checking out, suggesting there was poor communication between staff and no proper handover of guest requests. Housekeeping also fell well below expectations. We were not provided with any replacement toilet roll, and instead of a bath mat, we were given a hand towel. The bathroom itself was in poor condition, with broken fixtures and mould covering the silicone around the shower. This is not the standard I would expect from a four-star hotel. The hotel needs significant improvements in customer service, housekeeping, maintenance, and, most importantly, guest safety and security. Leaving a guest room door open for hours without informing the occupants is completely unacceptable."