"RoomsRoom service is poor for a five-star hotel; They don't ensure shampoo, body wash, and hand soap are refilled daily, and you have to ask room service when needed.
SafetyUpon returning to my room after a long day, I found the door open and a cut throat razor knife on the table. When I contacted security, they suggested it might have been a cleaning staff member. When I asked why she was carrying such sharp objects, they explained that it was a contracted cleaning company, as the hotel doesn't have its own cleaning staff. When I requested to speak with the hotel manager, the receptionist informed me that the manager is only available in the mornings and that no one else is available to speak with him. Unfortunately, we don't feel safe at the hotel.
Food and drinksAverage as 3 or 4 star hotel not 5 star hotels
Noteworthy detailsWe feel hotel nit save after this accident , and will not recommend Hello, When I entered my room today, I found the door already open and there was a knife left on the table inside the room. This made me feel unsafe and very concerned about the security of the room. I would like an immediate explanation, a room change, and confirmation that the room is secure and no unauthorized person has entered it. I also request that this incident be officially documented by hotel management. Thank you. Hola, Cuando entré en mi habitación hoy, encontré la puerta ya abierta y había un cuchillo sobre la mesa dentro de la habitación. Esto me hizo sentir inseguro y muy preocupado por la seguridad de la habitación. Quiero una explicación inmediata, un cambio de habitación y confirmación de que la habitación es segura y que ninguna persona no autorizada ha entrado en ella. También solicito que este incidente quede documentado oficialmente por la dirección del hotel. I wish to add on to my review earlier, after being told that I can only meet up with the manager in the morning which ended up being reception manager, they proved nothing but to never book with this hotel in the future. They even kept the same housekeeping lady to clean the rooms even though when they ran everything thru the card reader it was clearly housekeeping!!!!!! They did absolutely nothing 0 hospitality and 0 actions taken they only hear from you and tell you to do whatever actions you want but from their side the maximum they can do is change the room, if the hotel manager wants to keep the reputability of this place the least they can do is let the hotel manager reach out to me and have an explanation for everything and show me clear actions to be taken because the management here doesn’t know how to take any actions in such situations!!!"
