Leonardo Boutique Hotel Madrid

"We do not recommend this hotel. We found most staff rude and unhelpful on a number of occasions. One member of staff was very argumentative when we raised a concern that they served cold coffee in the lounge area. We were told to heat it up in a microwave and be happy because ‘it was free.’ The coffee was cold on both nights which indicates that this was not a ‘one off.’ The rooms were adequate but not well cleaned. We have travelled extensively and found this hotel to be substandard."

"Not sure who feels the staff here are friendly! I have stayed here twice and the staff are rude and need training. Rooms need to be cleaned and dusted better. Uncomfortable bed and pillows, noisey rooms, rooms tiny to move around and designed badly. Basically every person needs to do a better job, we don’t stay here for free we pay good money, and staff need to make an effort to smile and be approachable. No hospitality or helpfulness, the room phone does not get answered have to come to reception to speak to staff. Won’t be back."

"hotel is average entrance was small lobby. rooms were very small. breakfast area too cramped up. we were seated outside the breafast area actually in the lobby. wasnt comfortabel at all. besides the price was too much for this hotel. too pricey .area was ok has lot of restaurants around."