Hotel Regente Madrid

"The location is great if you like to be around Gran Via but the area is very noisy and busy regardless of what hotel you stay at. In hindsight, it's an area to visit and shop but not stay at. The staff at the hotel were friendly and helpful. We booked the top floor apartment with the terrace it has 3 rooms which was good for us as a family of 5. It turns out that you have to take the elevator to the third floor and then walk about 15 steps to another old style elevator to take you to your room. We didn't know that and it was so annoying especially when we had to wait for the elevators twice. The apartment/room itself was nice but could use some upkeep. The bathrooms were clean but the floor could have been mopped better. Overall, it's an OK hotel but for the price we paid, it should have been a lot better than this. The best thing about this hotel was the staff. I would stat there again but only in a room in the lower floors and also if the price was half of what we paid."

"The hotel has an excellent location!! The reception is small, however, they tried to accommodate us as soon as possible. We got the 7th floor with a great view of the Gran Vía and there was no noise, so we were able to sleep well; however, you have to go up and down some stairs to get to the room, which is a bit uncomfortable with so much luggage. Since our flight was very early, we could not have breakfast; they offered to give us a breakfast kit but they only gave us 2, and since there was only one person at the reception, it took a while for them to be able to help us. Although the breakfast is a buffet, it is not very varied. I really recommend the hotel for its great location, close to all the shops and the Callao station."

"Very good location. Very small rooms. Good service from the front desk staff. It is for one or two nights."