Catalonia Plaza España Hotel & Spa

"We had a wonderful stay at the Catalonia Hotel & Spa. From the moment we checked in, the service was impeccable. Every member of staff was friendly, welcoming, and genuinely helpful, making us feel valued throughout our stay. The rooms were spacious, beautifully presented, and spotlessly clean. The beds and pillows were incredibly comfortable, ensuring a perfect night’s sleep. Breakfast was excellent, with a fantastic selection of fresh, delicious food, and once again the service was first class. The hotel’s location is ideal for exploring Madrid, with many attractions within easy walking distance. A huge thank you to the entire team for making our stay so enjoyable. We wouldn’t hesitate to stay here again and highly recommend it to anyone visiting Madrid."

"The room was lovely and clean and the location is excellent. The checkout experience left a sour taste and the service was not consistent. When we asked about a late checkout, we were told the hotel was fully booked, that’s understandable it’s peak season. What wasn’t great was being offered pool access as an alternative, only to discover that shower facilities in the gym and spa were not available to departing guests, and the pool has no showers either. Pool access without the ability to shower afterwards is odd and impractical for anyone with a travel day ahead especially after using a heavily chlorinated pool. In several years of international travel, this is the first time I have encountered this policy, and it is enough for me to not return. Checkout rarely aligns perfectly with a flight, and in every other situation I have needed one, alternate shower access has always been offered. Madrid is a wonderful city with no shortage of places to spend your final few hours with much better places to spend your money than a hotel you spent your time and money on that wouldn’t even offer gym showers for a refresh before a flight. In addition to this, the service was rather spotty. Check in was great, helpful and great first impression. Cleaning staff when we saw them were also friendly. But it was clear some guests were treated better than others. For example long waits at the pool when recently arrived guests are being served before us. At the restaurant waiting an along time to be seated with empty seats everywhere so we decided to eat elsewhere (Numa is great). At checkout other guests luggage were handled with care with offers of assistance when leaving whilst we were not offered any such service. Perhaps staff think people with dark skin have no money and not worthy of similar service? If that’s how they treat dark skin people in their country they should be aware that some of us are unaccustomed to being treated like second class citizens and we expect the same level of care and service as everyone else. A sad ending to an otherwise okay stay. Would not stay again."

"everything was great. no missing anything"