Catalonia las Cortes

"Bathroom is dangerously slippery. My wife slipped on the incredibly slippery slate shower floor and onto the polished marble tile on the bathroom floor. The shower door handle is has sharp edges. The slip caused my wife to cut her arm on the shower door handle. Also, she got a severe bruise on arm. Hotel did send up an individual to do first aid. Later in the day after we requested a non slip shower mat, on was delivered and placed in the shower. Another thing, the shower drain cover is not secured to the floor. It gets easily dislodged from the water pressure and is a major accident waiting to happen. Now home in the U.S. and cut has become infected. I took my wife to the doctor and got an antibiotic and topical antibiotic cream."

"A beautiful hotel in what was a family palace from the 18th century, refurbished and extended. The common areas are beautiful, with a grand staircase and meeting rooms with frescoed ceilings and one room with stained glass windows (the family chapel?). The room was spectacular, with a wide and comfortable bed and a luxurious bathroom. The staff was extremely nice and helpful and even left birthday greetings and cake in my room, I guess because they noted it in my passport. The hotel is also very well located for Madrid's central squares and historic areas. The breakfast was generous."

"Look, as an upscale hotel in the middle of Madrid you would think they would be functioning as one. Nice lobby, front desk ladies very nice, but I think they send you to restaurants that somehow they know. The place we went to last night was fair with a waiter that seemed annoyed until we got our entres. We had a terrific time in Madrid around the markets, squares, and Palace. We left at 10;30 am and returned at 2:45. Our rooms were not made up.. Inexcusable. The staff tries to do a soft shoe about the staff works to 3:30. So what. This is not a hostal. At least the last time I looked at the price."