Axel Hotel Madrid - Adults Only

"Axel Hotel is situated in the centre of Madrid. It is surrounded by a busy community of bars, restaurants & shops. The area is lively with narrow streets & beautiful buildings. It is within walking distance of the art galleries Prado & Sofia, Retiro Park, the Museum of Archeology. The Bernabeu is also only an hour away on foot & is worth a wander. As for the hotel, like everything, it has both positives & negatives. Firstly the staff. Whilst we didn't interact much with the staff as we were out all day. When we did, they were all friendly, helpful, polite & happy to support you. Morning breakfast service was pretty good. Again, the staff were great & there was a good selection of breads, cereal, fruit, eggs, meat & pastries. No complaints at all. We had two rooms. One double, one twin single. The double was just an average size, not the biggest, but fine. It had a shower, with a clear glass door. Why? Also a toilet with a frosted glass door & the sink was in the hallway/corridor. Due to the arrangement of the room, with the bed not facing the utilities, how the services were fitted was not much of a problem. In the twin single room however, it really was a issue. A twin single implies those staying in the room are not romantically together. In this instance it was brother & sister. The beds faced the toilet & shower with nothing to aid privacy. Again, the shower was clear glass & the toilet was floor to ceiling frosted glass. This was not acceptable, I'm afraid. I am really confused about the modern trend for fitting bathroom suites in hotels without the necessary privacy. Why do hotels think brothers/sisters/friends want to watch those they're staying with shower or go to the toilet? The hotel has a wonderful rooftop bar & pool with plenty of loungers. It is a lovely space. However, it pumped out dance music all day & night which really was not to our taste. I tried to read & chill a couple of times up their, but the music just really stressed me out. So, unfortunately, we didn't really utilise the space. I have to caveat my comments on the roof terrace. I'm not too sure I'm their target audience. Everyone else seemed to have absolutely no problems at all. I love to read & this was not a space catered to those who wanted a bit of peace & quiet. Which is absolutely fine. Taking everything into consideration, we did enjoy staying in the Axel Hotel. It had a great atmosphere, the staff all had a smile on their faces & were friendly & helpful. Apects of the rooms & the noise on the roof terrace did let it down. However, we did enjoy our stay."

"Unfortunately, the room was too small, and the same goes for the bed. It’s a nice concept, but it needs more space to really work. The bed is not suitable for two adults and isn’t comfortable for sleeping. The hot water in both the shower and the sink took far too long to warm up. The bathroom layout is also poorly designed sitting on the toilet is uncomfortable because your leg constantly hits the toilet paper holder. The breakfast area is very cramped. You have to be careful where you walk or turn to avoid knocking things over. In addition, the staff seemed overwhelmed, constantly running around making coffee, and at times there was no one available to let guests in, which is not acceptable. There is rooftop bar area with swimming pool , but no sitting are to enjoy a drink only beach chairs ..not every one wants to lay down on this ! Adding some normal chairs for th guest will be great and also people will wanna stay."

"Great hotel, super cool, rooms unique in their own style, if you're looking for something different with some cool vibes definitely stay at the axel in Madrid or any of their locations. Great customer service clean rooms and good bfrst! Cappuccino daily and omlettes made to order!!! Roof top pool and bar can a great view of Madrid too. Super professional kind staff very helpful!! Highly recommend"