AC Hotel Avenida de America

"Terrible experience at this hotel. Luckily the hotel gains two stars simply because of the location being very good for public transport and access to the airport, there is also a nice cafe with long opening hours very close by and a similarly long hour Lidl. Sadly I was allocated room 612 which is in the very far top corner of the building. Despite this the cleaning daily was excellent in this room and 5/5 to the housekeeping staff. From the first night of four I discovered that the advertised high speed internet was far from high speed and was super slow and frequently cut out completely. It was only during the fourth day that I realised that it was probably the positioning of the room in the building that caused this as on the fourth day I used my phone and accessed very fast Wi-Fi in the corridors of the sixth floor. When mentioning this to the staff they offered a change of room however with only one night to go I didnt want to risk another dud room and having to waste time on switching rooms. I asked if there could be some sort of compensation for the 1990s style dial up service I had been experiencing. Despite spending several hundred euro on the accommodation I was offered a pitiful 2000 Bonvoy points (worth around 12 euro) for my experience with their poorly facilitated Wi-Fi. This was an insult and the front desk would not hear of any further interactions about the matter as they consider the matter “closed”. Well it likely is closed as is any future business I’ll be putting in the direction of Marriott Bonvoy. 2000 points was just a condescending joke when the service paid for was not received. Don’t bother with this venue and don’t be taken in by the location."

"Stayed here for a week and unfortunately had a very stressful experience. A prescription medication went missing from my room after housekeeping, which required me to navigate finding a doctor abroad in order to obtain a replacement prescription. This took a significant amount of time and effort while traveling. The staff did not find the medication, and I received little assistance in arranging medical care or follow-up. Given the circumstances, I would have expected the hotel to take more responsibility in helping me address the situation and arrange access to a doctor, especially considering that the medication went missing during routine room cleaning. I understand that accidents can happen, but the way this situation was handled — given the medical implications — fell well below what I would expect from a Marriott property."

"My husband and I recently spent five nights staying at this hotel in Madrid and to be honest we were very unimpressed. On arrival we were checked in by a lady who seemed like she wanted to be anywhere but there. Our room wasn't ready so we decided to have breakfast whilst waiting. We found breakfast to be very overpriced and the selections limited. Our room was basic, dark and in need of updating. It had what we needed but nothing more. We visited the bar twice. We found the staff to be unpleasant and in no rush to serve or engage. We only stayed for one drink on one occasion as there were no staff around to order a second. Next door there is a very nice cafe from breakfast. There are also two metro stations nearby. Otherwise we recommend an alternative Marriott in Madrid."