Hotel Costa Calero Thalasso & SPA

"Just spent 2 weeks here, sea view room all inclusive,we have been here many times over the last 29 years. We have come away with mixed feelings this time. The room was lovely,and clean with a lovely view from the 5th floor. Food at breakfast and evening was mainly good but lunch time not so good. Same food every day with very little change,mixed salads not as good as they used to be,a lot of the doors were.missing off the food. The hotel is let down by the staff unfortunately,a lot of the regulars seem to be missing.The outdoor grounds and pools.were lovely but unfortunately the showers weren't working and we were told they haven't been for some time which isn't good. The pool on the grass area is closing in January for 2 months for a refurbishment which will be good.A lot of weddings take place here which is lovely for them but not enough staff for everything,long queues at the bar and 2 separate queues in the entertainment area causes bad feelings. We are due to return with family next Easter.. I really hope things improve by then."

"Our stay was absolutely superb until our second last day when we encountered an extremely rude member of reception staff. The entertainment staff were amazing as well as the bar and restaurant staff, I wish I could have tipped them all. However, Laura on reception was extremely rude. 2 days before we left we asked at reception for late check out and we were told to come back the day before we left. We rang reception in the morning the day before we left and asked if there was availability for a late check out and they then said to come and see them at reception at 4pm. When we went to see them my wife started to ask if we could get a late check out and before she had even finished her sentence the woman on reception rudely said ‘NO’ and turned her head away and raised her hand in a dismissive manner. I explained that we had a 10 week old baby and didn’t want preferential treatment but why lead us down the garden path getting us to come back several times when I’m sure they already knew the answer. She didn’t even care that we would be sat around with our baby for hours on end with no facilities to make bottles for him etc on our day of checking out. A member of staff that clearly needs a lesson in manners and customer care. Be mindful if you’re coming to this hotel with a young baby, especially if your flight is later in the evening as checkout is 12pm. Navigating your way around the hotel with a buggy is also a bloody nightmare! I asked who else had been given a late check out and what the requirements to get it were and they refused to provide that information. Maybe a 50 euro note slipped into a top pocket could be your golden ticket."

"We had a week in October we booked the all inclusive prestige with a junior suite we booked with jet 2 . First thing we noticed was how quiet it was at night we had a great week the hotel is very clean our room was cleaned daily and mini bar and coffee were topped up daily all the staff were friendly and helpful the food was good didn't really use entertainment at night stopped in the piano bar bar staff did well never at to wait long . Overall at good hotel great week it a really relaxing hotel"