Sandos Atlantic Gardens

"Summary : Advantages : Location, quiet, comfortable beds, food. Drawbacks : Bungalows need renovation, insects issue, activities Our welcome was rather cold compared to my numerous trips to Spain. It would have been great to receive a presentation of the facilities and how the hotel operates. In fact I would have discovered the good fitness center earlier for example… Once we reached our bungalow at night, we discovered it was infested with ants (see pictures). It seems bungalows insulation could be improved, or at least the accommodation be treated more often against insects. We went back to the reception that provided us a repulsive and offered to change bungalow, which I accepted. The second bungalow was better in terms in insects, but could barely close. We can see from those two examples that renovation should be done! Despite those two issues, bungalows were really quiet. Air conditioning working properly. Wi-Fi signal was a little weak there, but good at the level of the swimming pool and restaurant. Personnel at restaurant were really nice and helpful, food was fresh and good. Coffee was also really good. We wanted to attend some activities. First attempt, no one showed and once back to the reception, they told me it has been canceled. The second time, same issue and once back to reception, the animator was on his phone at his desk, and simply forgot. The third attempt was canceled in the morning, but at least it was indicated. Since there’re only few activities, it’s a pity not to demonstrate further motivation because I’m convinced people could enjoy it. Hotel’s location is wonderful, really close to the beach and many possibilities to hike. In such a place, and with those quiet and comfortable bungalows, it’s really worth renewing to become an outstanding hotel in Lanzarote."

"Wow Wow Love It We came here after the reviews with an open mind .Yes reviews say its a bit like marmite ,We loved it.Yes its a bit dated Bungalows are spotless the whole place is ,The staff also are a credit .I emailed them before we left to say was a wheelchair users .But can walk with a stick ,They put us in room 102 it was perfect for close enough to walk,To all of the amenities .If you want a chill out hoilday this is the place to be no frills, Sunbed wars at dawn lol .They are not enough of them ,WiFi access in the common areas, We knew that before we Came we could get access on the patio,Food every day there wasplenty of choice You would never go hungery We enjoyed it Entertainment a singer on ever night ,If you want loads of activitiy Round the pool this isnt for you ,We love this place so much we cancelled greece next year to come back ,"

"We stopped at the hotel for 7 nights in a bungalow at the back of the tennis courts and fairly close to the pool. We had not stopped there before. The accommodation was fairly clean however it did smell musty. This may have been because there is no extraction fan when taking a shower or the gutter from the roof that looked like it had deteriorated for some considerable time. I squished two cockroaches in the room which I have never come across before. The air conditioning in the room was good. It was clear from the first day that there were no sunbeds available after about 7.30am. The only way of ensuring you got one was reserving one from 6am which is the last thing I wanted do when on holiday. There are not enough sunbeds to accommodate every one on the complex despite there been enough room for many more. It is disappointing that despite this been raised over and over again in guest reviews that the hotel has done nothing to improve this issue. The pool area was scruffy. There was litter left behind from several days and bird feathers everywhere from the resident cats keeping the collared dove population down. Contrary to what the management say in their responses it is not cleaned daily. Hosing it down one day a week is not acceptable. May be the role of ensuring the pool is tidy daily is given to the lifeguard. For five out of 7 days the lifeguards only task appeared to be changing the green flag to red when he left the pool and then back to green again on his return. The other lifeguard was slightly more active. There was an expletive written on one of the dirty glass screens near the paddling pool for all the days we were there. It was only on the last day they cleaned the screens after “someone” wrote “CLEAN ME” and a sad face on the screen in the dirt. The food was good. I enjoyed the freshly cooked selection of meats and paella. There was different fish every day. The restaurant staff were friendly and Vicktor is a credit to the hotel. He was so friendly and hard working. The restaurant and bar did lack effective air conditioning. In relation to the bar I found getting served was very quick. Beer and soft drinks can be served by yourself from the machine. The barman Diego was another very hard working person that was quick to serve and kept the bar area tidy. I tried the local brandy and whiskey and it was poor. The cocktails were awful. The hot drinks machine gave a good selection which included different coffees and hot chocolate which was nice. There was entertainment on an evening. We had a couple of different singers which we enjoyed. There was bingo one evening and music on others that was played. I was disappointed that when we checked out that the staff member simply took the key off me and hung it up. He did not make any attempt to be friendly or ask if we had enjoyed our stay. May I suggest simply putting a drop off box for the keys if this is the check out engagement. All in all we had a nice relaxing time around the pool for the 7 days we were there. The food was good and drinks acceptable. The price was right for what we paid. I would not return due to the sunbed situation."