"We visited Vitalclass at the end of July during the school holidays with Jet2 Holidays, travelling as two adults and one child aged seven. Overall, we had a really enjoyable stay and would definitely return, we had read some negative reviews before we travelled but never worry about them as we like to see things for ourselves, and we were right not to worry as this hotel is good overall.
The transfer from the airport took around 25 minutes and we were the third hotel drop off. Check in was excellent. The staff were very friendly and welcoming. Our room was not quite ready when we arrived, so we were told we could use the hotel facilities and have lunch in the restaurant, and reception called us as soon as the room was available.
We upgraded to a hot tub room on the third floor of one of the buildings and were really pleased with it. The hot tub was private and a lovely extra. One thing worth mentioning is that the hot tubs on the second floor did not appear to be as private, as you could look directly onto those balconies while walking up the stairs.
The room itself was very clean and spacious, with a separate bedroom, kitchen area and lounge with the option of using the sofa bed. The rooms were cleaned every day, with fresh towels and bedding regularly provided. The only negative was that the sun loungers on our balcony were quite old and dirty, so we did not use them, although this really did not affect our stay, the Aircon in our room did work and we set the temperature very low on it when we got in the room and its was absolutely fine
The pools were cold and definitely took a little getting used to when first getting in! Some of the tiles at the bottom of the pools were loose, although I am sure this is something the hotel will deal with during the quieter season. There were plenty of sunbeds for the size of the hotel, but if you want one right beside the pool, you will probably need to be up before 7am as lots of people reserved them with towels. We chose not to do this and still managed to find available beds later in the day on the couple of days we stayed around the pool.
Overall, the pool area was good and our daughter absolutely loved it. The pool bar also had a great selection of drinks, with snacks available around 3.30pm after lunch had finished, usually including things such as hot dogs, chips and pastries. The lady working behind the bar, who I think was called Lara, deserves a special mention. She works incredibly hard and was always smiling and dancing. She was brilliant.
The restaurant was what you would expect from an all inclusive hotel. The food was of a good standard, usually with a different meat or fish option each evening alongside salads, chips, pasta, desserts, breads, cheeses and cold meats. Drinks were self service, including soft drinks, beer, wine and cava.
The restaurant staff work incredibly hard. They never seemed to stop cleaning, clearing and resetting tables, washing plates and replenishing the food. We always cleared our own table when we had finished, as I personally cannot leave dirty plates behind, but the staff were always smiling and welcoming despite how busy they were.
The evening entertainment was probably one of the weaker areas for us. The kids mini disco lasted around 20 to 30 minutes and followed the same songs and routine each evening. The shows were okay, although some felt slightly rushed, and everything was usually finished before 10pm. This was absolutely fine for us. Some of the children continued playing afterwards, but we never noticed any excessive noise from our room after 10pm.
The bar could become quite busy in the evenings as there was usually only one person serving until around 9pm, when another member of staff came to help during the busiest hour. Even then, we rarely waited longer than around five minutes. There was also no limit on how many drinks you could order, so people collecting six or seven drinks for their whole group actually helped reduce the number of people standing in the queue.
In terms of location, the hotel is a little out of the way. It is roughly a 30 minute walk to the main sandy beach. We hired a car for a few days, so this was not really an issue for us. There is no shop inside the hotel, which would have been useful, but you can use the shop at the Blue Sea hotel across the road.
After returning our hire car in the centre and having a few drinks, we got a taxi back to the hotel and it only cost around €5. The water park is also a great day out and is around a 15 minute walk from the hotel, although it is uphill.
Overall, we had a very good stay at Vitalclass. It is not an overly lively hotel and it never felt too busy, which suited us perfectly as a family. There are a few small areas that could be improved, but nothing that would stop us returning.
This was our first visit to Lanzarote and it definitely will not be our last. We absolutely loved the island and would happily stay at Vitalclass again."
