Suitehotel S'Argamassa Palace

"We had the perfect holiday in this lovely hotel,we had stayed a few years before so knew what to expect. The location is fantastic as it is very close to cala pada which is a pretty little beach but also close to santa eulalia and es canar which you can walk to or take bus or ferry. The rooms are spacious and the food is very good both at breakfast and meal time, but the highlight is the staff, everyone was so helpful and attentive from the reception staff to the cleaning ladies but a special mention goes to maria carmen at breakfast, she goes above and beyond to make everyone feel so special and was always so cheery, also zaleq (hope i got the right spelling) he is a super attentive waiter at the dinner service and bar. Hoping to return as soon as we can."

"We had one week of training in Santa Eularia and thought it would be good to have some rest in the evening. And so it turned out. The hotel is cheaper than the same level in Santa which allowed for car rental and still come to the same price. With its limited number of rooms there is a much more quiet atmosphere and a much more personal service. Staff was very friendly and breakfast was good. We had a few times diner in the restaurant and also explored other restaurants since we had a car. I guess that everybody thought about it the same way because even if the food was good and service correct there restaurant felt sometimes a little deserted. Not sure that we would return to Ibiza for holidays but very sure that if we go then we would like to go to the same hotel. We thought is was good value for money and quiet atmosphere as we wanted."

"This would have been a lovely 4 night stay were it not for the issue that we had, which put it into the category of the worst hotel experience we’ve ever had. When we checked in and unpacked we noticed an awful smell coming from the shower. Just like being right by a sewage works or open septic tank. I immediately reported it to Marina, at Reception. She suggested it would be ok once we had run the shower as the room hadn’t been used for a few days. We did as suggested. When we returned to the room after dinner, the smell was horrendous. I reported it to Reception (Toni) and he came to the room. He ran the shower, closed the door, and promised to return in a while. When he returned, he opened the door, gagged from the now much worse smell, and quickly slammed the door shut. He advised us to pack our things and we could move rooms in the morning. I said I wasn’t happy to pay for that night and wanted a refund of the one night. The following morning, with our packed cases left by the door, I asked the manager - Juan Antonio - for a change of room, said we’d be out for a few hours, and that our packed cases were by the door. I emphasised to him that we wanted a refund for the dreadful night, and that we wanted to change rooms, and that the health implications were a concern to me. On return, he said it would be better for us to remain in the same room, which was now cleaned up, with no smell. He said he had no vacant rooms. (A quick search on booking.com and also on the hotel’s own website showed available rooms for the rest of our stay.) I begged him to let us change rooms, but he said all he would do would be to give us free drinks for all of our stay. By the following afternoon the smell had returned. Marina was back on duty that evening and she kindly came to the room with us after dinner and was very concerned and empathetic. I said I didn’t think the room was fit for human habitation, and really needed to move rooms. Thanks to Marina, we moved rooms the next day, for our 4th and final night. I told the manager that free drinks were not sufficiently reflective of the problems we’d endured, and that I wanted a complaints form and a partial refund. He refused again to refund us for one night, and offered to refund half the price of one night and all drinks free, and suggested I accept his offer as the government wouldn’t be sympathetic to my complaint (or words to that effect). I accepted , signed the disclaimer he’d prepared, and didn’t submit the complaints form. We should have had a lovely 4 night stay at this hotel, and should have left to return home happy and refreshed. Instead, the entire experience was simply dreadful, traumatic, and deeply upsetting. (E.g. At one point I was in the manager’s office with his door closed whilst he was telling me I had misunderstood his offer of drinks. I found this very intimidating and inappropriate. His manner appeared to be both intransigent and condescending.) So…….the worst hotel experience ever."