Hotel Florencio Ibiza

"We have just returned from a fantastic 3 night stay at the Florencio Hotel in San Antonio, travelling with my husband. We weren't sure what to expect after reading some poor reviews but we were exceptionally surprised on arrival at this little gem of a hotel! The room was perfect - clean and spacious. The beds were extremely comfy and had plenty of lovely clean sheets and blankets. The bathroom had a very powerful hot shower. There were plenty of hangers and space for belongings in the open built in wardrobe. Our only negative remark would be the balcony which had a bit of a wobbly handrail - we didn't really go outside anyway as the street view wasn't very appealing. The staff were very welcoming and helpful. The hotel seems to be geared towards guests who are interested in sports or groups of visiting sports teams so the half board Buffet is a very nutritious selection - which was absolutely fine by us but if you are a foodie and are expecting lots of choice this might not be for you. We were happy with our evening meals - generally 3 meat dishes, pasta, rice, seasoned potatoes and lots of veg - it was nice to eat a bit healthier! There is free bottled water on every table and if you fancy a different drink - a big glass of wine is only around 3 euros!! Location wise, lots of little supermarkets in the area for snacks and drinks. Around a 10 minute walk if that to the west end/cafe del mar/mambo. We felt really well looked after here, the maids came daily to change the sheets and towels, we slept excellently, were fed well and would absolutely stay here again next time!"

"We were very disappointed with our stay at Hotel Florencio. From the moment we arrived, the experience felt unwelcoming. We were greeted by a member of the reception team who was sarcastic and unhelpful, and when we later asked for assistance, he seemed reluctant to help. Our first night was particularly bad, as we were unable to get proper sleep due to guests running, screaming and shouting in the corridors until the early morning. The noise carried directly into our room, and there appeared to be no staff monitoring or controlling the situation. The biggest disappointment was the food. We had paid for a half-board package, but there were very limited options suitable for us. My partner is vegan and I am pescatarian, yet there was effectively nothing appropriate for either of us at breakfast. We asked for something as simple as tomato with bread and were served only three slices of tomato, being told that this was all they had available. After raising the issue with the manager, we were told we could order from the à la carte menu. However, at dinner the quality was also poor, with the salad appearing dry and not fresh. The following morning, staff refused to allow us to order from the à la carte menu, and when we requested bread with tomato, the tomato served did not appear fresh. At that point, despite having paid for half-board, we decided to eat elsewhere for the rest of our stay because we no longer felt confident about the quality and freshness of the food. Checkout was also disappointing. Nobody asked us how our stay had been or whether everything was satisfactory; they simply took our key cards and said goodbye. We also had concerns about the luggage storage. We were initially directed to leave our bags in an unlocked room where guests could freely enter and take their belongings. Only after raising our concerns was the room closed and luggage tags provided. Overall, between the lack of sleep, poor food quality, lack of suitable dietary options and the unwelcoming attitude of some staff members, our stay was extremely frustrating and fell well below our expectations."

"This hotel is a scam. The pictures are not taken in the hotel. In reality it is dark, has bad smell, mold and dust everywhere. Stay away"