"*reviewing as a family of 4 during october half term* First impressions of the hotel where really positive. The check in process was really swift and easy, the staff at reception where friendly and helpful.
We booked a junior sea view suite. The shower, changing and wardrobe area where spacious and very modern, the door to the toilet is glass and when the light is on you could see the person on the toilet - not very private. The room area itself is twin beds pushed together, which constantly move apart. We traveled with a 9 and 11 year old who's beds where made up of the sofa and pull out bed, restricting any area to sit inside. The small sofa outside was a 2 seater so not even possible to sit together on the balcony. There is not enough storage space for 4 people. Realistically and practically the rooms as not suitable for more than 2 people. We where given room 117 - the positives of which where a beautiful view. Yet the constant loud music coming from the restaurant (golden budda) below from 9am until after midnight was not acceptable. Due to being out of season the hotel staff happily moved us to the opposite side of the hotel. Even though you could still hear the music, constantly all day - and worse in the evening it was slightly quiter. As the balcony doesnt get any sun at all any wet swimming / beach items didnt dry for the next day, so ended up being placed over showerheads/ hooked on cupboard handles etc. The room that we where moved to was a not a junior - the shower, changing and wardrobe room was much smaller and the view was no comparison to the original.
The breakfast food itself was great and freshly prepared, but towards the end of the week alot of the the jam, peanut butter, choc spread etc had run out and was not replenished - and staff said there was none left. The pool was perfectly adequate. You get 2 hours included in the spa area, 11am-1pm for children 5-11, it has a great pool with lots of different jets, a sauna, cold plunge and bucket. Its worth the visit especially on a bit of a cloudy morning. The beds where made each days and fresh shower towles where left. But our dirty mugs and cups where not cleaned or changed a d we had 1 wooden stirer for the whole week, u kess we took them from breakfast. The roof terrace has a nice chilled out vibe and the sunset from here is perfect, unfortunately because we stayed the last week of opening it felt like they had given up. The roof bar was closed after the sunset and only the downstairs bar was open so we only enjoyed it once. While sat around the pool the umbrellas where being removed and the sunbeds started to dissapear. I appricate that as it is the end of the season and they close at the end of the week but I have still paid a substantial amount of money to stay here, so expect normal service up until the day that it closes - other guests where staying a few days longer than we where. Food is served all day and has enough for everyone. Some major downsides for us which would stop us from returning (especially as a family) is the room sizes, the lack of sun on the balconies, the constant beat of the music, yes its ibiza but its not necessary when your relaxing in your room and the feel that although families can book - it is not a family hotel.
The hotel has recently been overhauled and the pool, balconies and restaurant area completely changed. I dont feel that it is now a family hotel. There are plenty of other options, i just wish that there would have been a review like mine that would have helped us make that decission. For the cost of the room I was expecting alot, and not expected to feel like i was in the way because they close in a few days. It doesn't quite meet expectations for an expensive 4*. Had we being visiting as a couple in the summer I'm sure our opinion would have been different, but I can only review based on how we found the personal family experience."
