Fergus Style Punta Arabi

"I would never return to FERGUS Style Punta Arabi Ibiza and honestly cannot understand how this hotel has the rating it does. From the moment we arrived, the experience was terrible. The staff were rude, lazy, and completely unhelpful. They act like they are on holiday with you rather than actually working there. Every time you ask for help or information, they look annoyed and make you feel like you are inconveniencing them. We were given almost no information at check-in about the hotel, meal times, facilities, or how the so-called “all inclusive” package worked. The food was awful throughout the stay — cold, repetitive, greasy, and low quality. The snack bar food was nearly always cold and came with a side of grease dripping off everything. If you enjoy good food, avoid this hotel at all costs. Breakfast was no better either, especially the man making the eggs in the morning, who was unbelievably rude if you only spoke English. Customer service clearly means nothing here. The “all inclusive” package is a complete joke. Be aware that all inclusive definitely does NOT mean all inclusive at this hotel. You constantly get told certain drinks, snacks, and food items are not included unless you pay extra. It feels like they are trying to squeeze more money out of you at every opportunity. The atmosphere around the pool was horrible as well. There were groups of lads around all day clearly off their heads on drugs, shouting, swearing, and causing chaos from morning until night. It completely ruined any chance of relaxing and made the place feel more like a cheap party hostel than a hotel. The rooms are tiny, damp, and absolutely nothing like the photos online. You definitely do not get what you pay for. The whole room constantly felt humid and wet, with a horrible damp smell the entire time we stayed there. Even the bedding felt soaking damp when we arrived, like it had never properly dried before being put back on the bed. Trying to sleep in wet bedding in the Ibiza heat was disgusting and uncomfortable. We contacted reception about it and they acted like they couldn’t care less and took forever to do anything about it. There wasn’t even a coffee machine in the room, which you would expect from a hotel charging these prices. The rooms felt old, badly maintained, and cheaply thrown together. Nothing about this hotel feels premium or relaxing. The hotel in general is massively overpriced, badly managed, and nowhere near the standard it advertises itself to be. Even the Jet2 rep we spoke to admitted they regularly deal with complaints about this hotel and said people are often asking to be moved elsewhere during their stay — which says everything you need to know. If you don’t mind terrible food, rude staff, damp dirty rooms, soaking wet bedding, no customer service, and a chaotic atmosphere, then this is the place for you. Otherwise, stay well away. How Jet2 still have this hotel on their website, I honestly do not know…."

"The only 4* element of this hotel is the view from the pool terrace. Without exception, staff are surly and customer service is zero. Guests are being 'housed' in staff accommodation on fold out beds in rooms that are damp, noisy and unsuitable. Food is utterly awful. Not enough staff anywhere. Cups and rubbish around the pool area is left for nearly 24 hours before the lifeguard tidies it, demonstrating there is no cleaning completed and hygiene is poor. Room cleaning is limited to replacing towels and making the bed, no actual cleaning and even coffee sachets were not replaced. Previous negative comments were all witnessed in abundance. Entertainment is poor. Queues at every bar most of the day and bars are not stocked well, having run out of beer at the main bar on 22 May half-way through the evening. It's as though it's a total surprise that a guest might want a drink at a bar or for the empty buffet dishes to be replenished. Management have no idea about running a hotel. The jet2 rep has been visiting more frequently due to so many complaints but is clearly limited as to what can be done. POOR POOR POOR."

"As in my title in my opinion it’s all down to your personal standards & expectations. This is not a 4 star hotel & how they managed to get that rating is beyond me 🤦‍♀️ Arrival- checked in quick & easy, was told by the lady receptionist we’ve upgraded your room for you no charge. Baring in mind I’d already paid extra to jet2 £240 for a superior room 🤔 anyway when finding the room I walked in & straight back out, small tiny room no out door space, so off I went back to reception. Explained I’d paid extra for a terraced area. In no way was the first room given as a an upgrade! Eventually got a room. Now here goes the room. It felt damp and musky also smelt very damp. Looked clean enough. Very minimal. Windows in bathroom were not frosted so anyone walking past could literally see you taking a shower or sat on the toilet. So I had to block them up with paper! We arrived on a very rainy day & what looked like an attic door that had been sealed up in the bathroom was leaking through! The water pressure was none existent. Back to reception. Maintenance came looked at the few issues sort of sorted the water pressure but was still very poor. The terrace which cost £240 more for was covered in bird poo, I totally get the place has lots of trees around, but I mean lots & lots of bird poo on the sun loungers table chairs etc. I even went to reception asked for a mop & bucket I’d clean it myself! Which she refused. The terrace was only washed twice during our stay so wasn’t very pleasant to sit on when surrounded with bird poo!! No kettle tea/coffee in room which is pretty standard nowa days. Thankfully I knew this beforehand so took a travel kettle etc. no airing rack on terrace to hang wet towels etc. Come on these are big standard things 🤦‍♀️ I did try to contact jet2 to change hotels, didn’t happen. Anyway thought I’d give it a night see how it goes. Weather got better aired the room out door/ windows open etc, still felt dampish but not as bad. We were half board- breakfast was ok had all the usual food you’d expect. Eggs were batched cooked & not made to order, they were cold. Asked for an omelette one morning to be told no not doing them, yet others had them. Evening meal- first few days it was dire not much choice at all, but did get slightly better last 3 nights we were there. Should these standards not be throughout! Pool area is really nice and a clean area, with stunning views 😍 always sun loungers no need for early morning towel brigade. This is the area that sells & saves this place, those views beautiful. Staff all seemed pleasant enough. So all in all absolutely not 4 star. pool area lovely, restaurant clean nice atmosphere that’s about it they need to concentrate on putting the same standards throughout the resort ie the accommodation and tidying the place up. Second time to es Canar really like. But I would not stay here again"