AluaSoul Ibiza

"Great hotel, good variety of food, had lovely room in building 2. All the staff from reception the bar and the dining room were so pleasant and helpful. Entertainment was good too and the girl in charge of organising it all from aqua aerobics to the evening acts called Valentina was amazing, a natural!"

"We arrived at the hotel and was rather impressed of the exterior and initial interior of the reception area. Both were clean, fresh and modern. The reception staff welcomed us with a class of Champagne which was a really nice touch to begin our holiday, We were given our room card which was in the form of a wrist band. We had room 1415 on the fourth floor. The room interior was to a relatively good standard, clean and modern, as you would expect from a four star hotel. It took a little bit of getting used to the layout of the room but was happy overall. We were to the side of the hotel looking over a rooftop with a side view of the sea. It was a lovely room but at night it was rather noisy from the entertainment and general nightlife. Housekeeping were prompt with remaking beds, changing towels and re-stocking refreshments although whilst we were there their was a wind storm that made some of the rendering from the walls fall off the walls onto a part of our balcony, which was never cleaned up until the day before we were leaving, days after it happened. However we can not fault the spaciousness of the room and the fabulous water pressure of the shower, which you don’t always get with all hotels. We had opted for Half Board as part of our holiday package and in hince-sight we might have just got bed and breakfast as the food options were repetitive with the same breakfast choices each morning and whilst there was a good selection of different food on an evening (dependant on your tastes) there wasn’t much flavour or seasoning to some of the dishes that were supposed to be spicier dishes, which was disappointing. It would have also have been nice to have had a few traditional Spanish dishes. A stand out staff member was a super friendly lady called Fatima, I was disappointed one evening when there wasn’t any fruit I liked out for dessert, I asked Fatima if they had any strawberries in the kitchen I could have and within a minutes there she was with a bowl full. It happened on a few occasions and she was always super friendly and accommodating. Such a fabulous woman. Whilst there was a food truck located in the pool area outside is a lovely unique addition you do have to pay extra for food unless you are All Inclusive guests. It is also worth noting if you are thinking about staying at the Alua Soul Hotel in Ibiza that the pictures showing the infinity pool are only for premium member guests only! the two pools for other guests were good sizes although trying to get a sun-beds after 9:30-10am was ridiculously. People come down as early as 6:30/7am to reserve a sun-bed which isn’t very fair for those who want a lie-in or struggle to get up so early in the morning. The rule about taking towels off sun-beds after 15 minutes isn’t an enforced rule and should really be to make if fair for everyone of all ages. Activities at the hotel during the day were really well organised. They included things like darts, paella & sangria making, AquaFit, AquaDance, Bingo and evening entertainment. They were entertaining and fun. In terms of the location of the Hotel, it is in the perfect proximity to lots of different restaurants, cafes, bars and a few ice-cream places. There are also multiple supermarkets and trinket shops nearby. The beach is a stones throw away from the hotel however the water sports offered are more aimed at children. On thing we wanted to do on our holiday was Parasailing and prior to coming I was under the impression we could do it from the beach, however this wasn’t the case and we actually ended up walking down to Santa Eulalia marina to do it. I decided to try one of the the spa treatment, which was excellent. The lady was really friendly, accommodating and kind. Although, one thing I will say is the location of the massage was disappointing,bit was right outside where the pool table was so it was slightly distracting with people cheering and talking in the background which at times over powered the relaxing music and atmosphere of the message. Overall in terms of the hotel facilities we were rather impressed, all aspects of the hotel including the pool area was clean and well maintained. Staff were all friendly and always on hand to help with any excursion enquiries or anything you needed help with. There are so many places to explore in the world that we probably won’t be returning, however I would recommend to anyone thinking about booking this hotel."

"An absolutely fanatic holiday. The hotel has its downsides, a little jaded in places but the all the staff were friendly and work so hard to make sure we had a brilliant time. We can’t understand why people pay premier prices, they use the same bar, queue the same and eat the same food. Sometimes the spirits were cheaper but we don’t need to drink a lot on holiday. There are plenty of sunbeds, and yes people do reserve their favourite space with towels. This is ok but not if they do not use them until the afternoon. The rooms are small and the bathroom was tiny. We also had an issue with hot water, so after a few complaints in one day to the HR manager it got sorted, with a complementary bottle to apologise, how nice was that? The a la Carte menu, we weren’t impressed. There were no carbs with the main dish. I needed to request another glass of wine (I only had one). We wanted to sit inside but were told “no sit outside” by the waiter, even though there was no one inside, as it was as the sun went down and was a little chilli, I ran back to my room for a cardigan as we were told to sit outside. The ferry took one and half hours to arrive in Eivissa ( Ibiza old town) ugh and was not smooth. The I heard we should have got a Taxi as it only took 30 min. If you haven’t got Sea Legs take a travel pill."