Suitehotel Playa del Ingles

"The experience was great, The breakfast left something to be desired, the bacon tended to be not cooked well enough. Nolen was great, he kept up activities throughout the week making sure there was always a fun activity to do if so you wouldn’t get bored. The hotel is placed perfectly. You have really close to the beach, a short trip from all the big shopping areas an active nightlife, bars, restaurants. Although most small shops have closed down since covid which would leave the place looking empty, abandoned and looking like an apocalypse movie during the day sometimes. But during the night, everything came alive, there were people, music and good vibes. I would recommend going out if you’re into that."

"Just completed a 6 day stay here. Overall we had a good stay. The room was very clean and spacious. We paid for a sea view and yes we could see the sea, but i feel other rooms probably had a better sea view. We could see the sea and the commercial centre equally with a view of the dunes in the distance. We were near the lifts but didn't hear any noise from them. The air con was questionable, the lowest the room got to was 24.6°c according to the thermostat and never reached 20°c which we had set it to. There is a safe but there was a €3 a day charge, which despite being all inclusive, it wasn't! Food wise, veggie/ vegans had better get used to salad, pasta and tomato sauce, pizza, and potatoes. There was also grilled vegetables, but no main course dish. Even the meat options became repetitive. The labelling of the dishes was also incorrect and i was told by a chef to ignore them. Having seen cheese in a dish and it not having the milk sign/ allergens logo they say they use was worrying. A rice dish was also labelled as vegetable but contained ham. The pool areas were good and we could always get a sunbed with parasol at any time of the day, even at the sunset roof terrace. The roof terrace was great during the day and the hot tubs added an extra feature. Evenings were low key in the hotel and some nights, the service was great in the sunset bar and other times, it was poor. Overall we would give 7/10, the hotel stay was good not great. We did find some amazing places to eat in the area so do recommend the location. We used the spa the day we checked out. A great feature not being fully utilised by guests or the hotel. A couple of the features in the jet pool were not working, and only 1/3 showers worked. However the majority did work, and we had a lovely couple of hours in there. The heated beds were amazing."

"I have to say, I was very disappointed with this Hotel overall. I have stayed in much better accommodation for a lot less money and I can’t help with feel like HL suites is very overpriced. However there are some good things about the hotel and credit where is it due, the sunset rooftop bar and sunbathing is fantastic. Rooms- I booked a standard double room, okay yes it is the budget option however I have stayed in standard double rooms in many different places and I found them to be of a much higher standard. Firstly the room is small. There is nowhere to sit apart from the balcony seating area or on the bed. No sofa or chairs in the room apart from a small desk chair. The Beds in this type of room are also two singles pushed together which I find to be incredibly frustrating as someone who is used to a king size at home and in most hotels I stay in it is at least a double bed that you don’t fall down in the middle of if you roll over in the night. Also the quality of the mattresses leave a lot to be desired, mine is extremely hard. I am on my forth night here and I do not look forward to getting in the bed due to how makes my back feel the following day. I’m aware that this is a personal gripe to me and some people enjoy a hard mattress for me as has been extremely uncomfortable so far. Also, I find it incredible that in a hotel where I have spent €1200 for a week all inclusive. They found it acceptable to charge me a further €20 for the use of the in room safe to keep my possessions secure. This is ridiculous. Food- I found the food to be of a lower than average standard, for us brits, Spanish all inclusive is rarely great, however HL Suites was particularly disappointing. Yes they have a different theme every night and the options are fairly varied however the only food that I have managed to survive on is the salad options which are numerous to be fair, and the Pizza. Even the chips/fries are soggy and bland. Pool- The pools are great. The hot tubs on the roof are fantastic. Bars- The all inclusive options are great, you can have all the drinks you can get at home and bottles of water at any time to take to your room. Staff- The staff were very friendly and welcoming especially Octavian at the desk. I did give the staff an oppertunity to listen to some of my issues and I enquired about a room upgrade but was told that was not possible. I will write I private e-Mail to the management requesting a partial refund re the poor food choices as for the next few nights I intend to eat out to get a proper evening meal, but I can’t imagine I’ll get anywhere. To sum up, this hotel is a bit dated in places and I’m not honestly sure how it’s not a 3*. It’s saved by the rooftop terrace I think, however when I come back to PDI I will be looking for more value for my money and probably going elsehwere."