"The hotel was a huge disappointment and definitely did not meet our expectations.
Considering how expensive this hotel was, we expected a much higher standard. We've stayed in significantly better hotels for a similar price, so the overall value for money was very poor.
The food was terrible. The meat was mediocre at best, and the overall selection was very limited. We both had stomach aches every single day.
The service was very inconsistent. The lobby staff were generally fine, although the receptionist who checked us in failed to provide us with a lot of important information. On the other hand, some of the restaurant staff were unfriendly, as were the employees at the pool bar.
Not all of the staff spoke English. One day, a member of the hotel staff came to our room and tried to explain something, but we could only understand that he wanted us to leave the room. Only after asking at reception did we find out that there was a water leak in the rooms below ours and they needed to inspect our room. What was even stranger was that staff would sometimes let themselves into our room using a key card without knocking first. After that, we started locking the door from the inside whenever we were in the room.
Getting drinking water in this hotel was unbelievably difficult. During meals, you had to hope that someone would come over and ask if you wanted water. When we asked for it ourselves, one waitress simply informed a waiter, who came over with an attitude and told us that we could serve ourselves. The only problem was that you couldn't serve yourself water. To make matters worse, we found out that guests on the higher all-inclusive tiers get bottled water provided in their rooms, while we did not, which is absolutely absurd. In the end, we had to buy our own bottled water at a local supermarket.
We were placed in the right wing of the hotel, which felt completely neglected compared to the rest of the property. This area is designated for the "standard" all-inclusive package, while the hotel has two higher all-inclusive tiers. In the sections of the building reserved for those higher-tier guests, the air conditioning worked perfectly normally. Meanwhile, in our corridor, the AC barely worked, and the elevator was so hot that it was hard to breathe. Because of this stark contrast (among other things), we generally felt like second-class guests.
The pool itself was fine, and there were usually some sunbeds available. However, there were nowhere near enough umbrellas. In my case, it was impossible to spend much time by the pool because there was simply no shade available, and the heat became unbearable.
The daytime entertainment was quite poor. In the evenings there was live music every day – some performances were good, while others were not. What was particularly annoying was that the hotel often played separate music through the speakers at the same time as the live performance, creating an unpleasant mix of sounds.
Another strange rule was that the pool bar required guests to wear a T-shirt. Who thinks it's a good idea to make people put on a shirt just to order a drink at a pool bar? Every single time, it meant trying to pull a T-shirt over skin that was sweaty and covered in sunscreen.
The cocktails were undrinkable. The all-inclusive drinks were made with cheap artificial syrups instead of fresh ingredients.
And finally, the best part: on the second morning, we woke up to find a mouse in our room. Seriously. I'm attaching a photo in case anyone finds that hard to believe.
To end on a positive note, the rooms and the hotel grounds were generally clean. The staff at the lobby bar were genuinely friendly and professional. We also appreciated that the hotel showed the World Cup matches in the lobby, which created a great atmosphere and gave guests a chance to watch the games together."
