H10 Costa Mogan

"We booked this hotel for six nights on a half board basis . We were aware that there wasn’t much to do in the surrounding areas but the reviews are generally positive so we were swayed. After a long day travelling we arrived about 10;30 pm . We were given our wristbands which also work as a a key to open your room and to charge drinks etc . Up we go to the 4th floor , key doesn’t work. My husband goes back down to reception, comes back up , still doesn’t work . We both go down , get given a new wristband each and were finally able to get into our room. As we had missed dinner there was a sandwich, apple , and yoghurt each and a bottle of water however no bottle opener . The room was clean and spacious, although the area as you go in with the sofa and tv is a bit like a waiting room that didn’t serve any purpose. The shower cubicle is in the middle of the room which could be awkward if you are holidaying with friends. The dining room is downstairs in the basement area, very hot and stuffy. No one to greet you at breakfast, just scan your wristband and find a table . There was a good choice of hot foods and continental breakfast. I wouldn’t say the same for dinner though and the choices are pretty inadequate. At dinner there is actually someone to greet you at the door and as we were half board someone comes to take your drinks order . This is when again there was a problem with our wristbands and they wouldn’t work to charge our drinks to our room . The waiting staff were able to manually input our details to charge our drinks . As our wristbands wouldn’t work in the outdoor bar area either off goes my husband again to reception where his band is replaced and he is also given a key card . All is good . … until we return to our room and now my wristband won’t open the door!! Next morning off I go again to reception, explained everything and my band is replaced, but I’m told my husbands will also need replacing . We both go down after breakfast and finally after speaking to lovely Gabriel he notices that our room hadn’t been linked to our account! Thankfully this was the end of the wristband saga! The pool area is clean and there are many sunbeds , there is loud music blaring from the many speakers dotted around so there is not much chance of relaxing with a book. The pictures you see on the website are mainly from the privilege area which aren’t accessible to non privilege guests , so bear that in mind when booking . Whilst there is an extensive range of drinks if you like wine , spirits, soft drinks or cocktails the only beer available is Estella . There are no ciders , bitters or ales . There is a bus stop near the hotel with regular buses and it costs just a couple of euros to get to Peurto Rico which was very good . On our day of departure, after breakfast I went to reception and asked about a late checkout . Spoke to an older gentleman with white hair . He said unfortunately it wasnt available, which is fair enough , so I asked about a shower room . He said a room would be available and we could come and collect the key at 4pm for 30 minutes. Go to checkout two hours later , pay the bill with the same man I’d previously spoken to , I say so we’ll come back at 4pm for the shower room key , and he denies all knowledge of the previous conversation and says 4pm isn’t available! I ask if there’s somewhere I’ll be able to get changed later and he suggests the toilet cubicle . Then he offers my husband the shower room at 3:30!! We put our bags into the open luggage room ourselves, no record or receipt of what you’re leaving is given . Then when picking it up we were just nodded through to collect our belongings. There was no have a good journey home , we hope you enjoyed your stay. Overall I have no idea how this hotel is rated 4 star . The staff I encountered on reception apart from Gabriel could do with retraining and a lesson in customer service. The staff in all others were friendly enough and did a good job . There is no clear management presence here ."

"We love this hotel. The people here are amazing. The staff you can't find anywhere else. We had a fabulous A La Carte. Best way to spend our last night where we were served by 3 lovely servers named Toni, Begonia and Xionara. The meal was exquisite and service can't be beat. They truly made our night rememberable. Emi, is the person that made us come back, never met a friendly, kinder sweet hearted person ever. Frank is the friendliest pool bar cook who made us feel like part of his family, 💗🫶 Yanet, awesome server, always smiling with great vibs, & drink skills. Amazing activities gentleman keeps you engaged, and the phenomenal Brain Pablo bartender made Hotel 10 grand canaries Morgan the best resort to go to. It's the staff that makes it amazing and phenomenal. Because of them we have come back multiple times. Also we are from Canada that is a 21hr flight to get here showing that it's beyond worth it."

"Enjoyed a first rate meal at Costa Morgan’s Fusion restaurant last night. Service impeccable Begoua,Toni,Arrait and Miguel. Chicken +Fois Gras and a rare to medium ribeye. Perfectly presented. Great atmosphere well worth a visit."