RIU Palace Oasis

"ABSOLUTELY AVOID! No respect for the customer! Our reservation was canceled only 5 days before our departure, even though the stay had already been paid for in full! The reason given? The addition of an extra person in the room. However, this addition had been expressly accepted and confirmed in writing by the hotel, for a supplement of approximately €100 per day, payable on site. Despite this written agreement, the hotel decided to cancel our reservation at the last minute, putting us in an extremely complicated situation just a few days before our family vacation. And to top it all off, the hotel is trying to shift the blame onto Booking.com! Unacceptable behavior, a total lack of professionalism, and no respect for the commitments made to customers. I strongly advise against this establishment!"

"2nd visit to the oasis and just as good as are 1st visit probably better, staff fantastic, rooms immaculate. We had a garden room over the swim up pools same area as last year loved it. pool areas are great we used the small pool bye the gym nice and quiet. Food was great and a big choice.Food and drinks were very reasonable around the pool area. The location is perfect right by the sand dunes and lighthouse. It feels like there’s a lot more staff than last year. I loved using the gym in the morning, would be nice if there was a rowing machine, a skierg machine and some heavier dumb bells and kettle bells but that’s just me being fussy. I know the hotel had a total reverb in 2018 , but still looks as thou it was done recently."

"Excellent hotel, but our final experience was not five-star We have just finished our stay at the Riu Palace Oasis and overall it is a very good hotel. The location near Maspalomas lighthouse, beach and promenade is excellent, although another entrance nearer the lighthouse would make a big difference. The hotel and grounds are immaculate, the pools are lovely and peaceful, and the staff have been excellent throughout — friendly, professional and helpful. The absolute standout, however, is the food. The quality and choice are outstanding and probably amongst the best we have experienced in a hotel. We had planned to eat out several evenings but genuinely didn’t see the point. It is a very quiet hotel. My wife and I are 58 and sometimes felt like we were amongst the youngest guests! That’s not necessarily a criticism — if you want peace and relaxation, it’s ideal. If you want a lively atmosphere and lots of entertainment, it probably isn’t for you. Drinks are also reasonably priced for a five-star hotel, and the ABBA tribute was excellent. Unfortunately, our experience on the final day seriously took the shine off an otherwise excellent stay. Checkout was 12 noon and our airport transfer wasn’t until 6:30pm. We asked about keeping the room and were offered it at €20 per hour, but only until 3pm. Paying €60 and then still having to sit around for another three and a half hours made little sense. We then asked for something very simple: could we have access to a room for just half an hour later in the day to shower and change before travelling home? The answer was no. Instead, we were directed to the gym changing room, where there was one shower. I had to wait for two gentlemen ahead of me, and the changing area was extremely hot. This is where I think a hotel claiming five-star standards should do considerably better. I completely understand that rooms need to be prepared for arriving guests. But a five-star hotel should have proper courtesy facilities for departing guests with evening flights. A dedicated room bookable for 20–30 minutes would solve the problem completely. We’ve travelled abroad for around 20 years and I genuinely can’t remember the last time we had to end a holiday like this — including at hotels that weren’t five-star. That’s particularly frustrating because everything was dealt with politely and with a smile, but good five-star service should be about finding a solution, not simply saying no politely. Would we recommend the hotel? Yes. The food, cleanliness, grounds and staff are excellent. But unfortunately, the final few hours matter. After a very enjoyable holiday, our last experience was sitting in reception waiting for a 6:30pm transfer after getting ready in a hot gym changing room. For a hotel of this standard, that simply isn’t good enough and needs addressing."