"Nice week however there is a few things that bugged me.
On arrival the reception staff were lovely, however we where presented with some additional costs that we might occur which surprised me for all inclusive:
- sun towels - if you want to change them you have to pay a €1 for each towel, each time, never had this at any other resort.
- in the Junior Suite we booked there is coffee machine with 4 pods, if you want any more you have to buy from reception. No kettle, but did discover near the end of our holiday they have kettles (no doubt to rent) but then would have to purchase milk and coffee. I know you can get coffee from the bar but if up early before it all opens you are having to wait.
- there was one small glass bottle of water with a top that needed a bottle opener, there was no opener in the room. Reception said you had to pay for more water in the room. But you can get cartons from the bar on all inclusive, so not to much of a issue.
- the hotel has luxury loungers, but you have to pay to use them, which I understand in busy times of the yeae, but it would be nice to be offered one free day to use them as part of all inclusive. As it was out of season and not busy there was lots of others to use. I think they where €10 a day.
- room safe - guess what you had to pay €2.50 a day. I expect this in cheap accommodation (when we go to benidorm we pay €2 a day but expect it as its budget end accommodation), again most all inclusive accommodation provide this complimentary.
It might only seems a few euros here and there but it all adds up when you have already paid £2600 out of season for 2 for a week.
The other issue is that its quite a walk to beach, on not brilliant paths, so its either a taxi or the hotel do offer a FREE bus (yes free) a set times. If you are wanting to go out on a night for a stroll or night out you need to get a taxi.
Food was ok, just what you expect on an all inclusive, however if you don't eat meat be careful as the signage for food is poor and I picked up a couple of things that had meat in, but no indication of it on the sign.
There is fish and eggs at most meal times, but if full vegetarian or vegan you could struggle.
Most of the staff were very polite, especially the staff that clean the rooms and reception staff. However, my husband did find that some, not all, of the table/bar staff where almost questioning when he went for drinks. Giving half a glass of cava, asking if he was all inclusive even with wrist band showing and knowing they had served him all week. We did not abuse the all inclusive side of the drinks, but at times did feel we had a cheek asking for drinks. My husband always tips the staff and for the sake of the staff that were ok he still did this.
There was a different singer on each night and some entertainment during the day, we didn't get involved but others appeared to enjoy it.
The junior suite was clean and well presented, reception said you had to ask for towel changes, but we left ours on the floor in the bathroom every few day's and fresh were left. There is shower gel, shampool, conditioner, hand wash and hand cream in the bathroom (all free). The bedroom opened up onto a grave area that was not set up to sit out on. It was a shame that they have not put little patios on this area at the back of the suites upstairs. By teatime we had no sun at the front of suite or at the pool, but it was lovely at the back.(we took the plastic patio chairs and sat out on the uneven surface).
Not sure what the adult only area was like.
Final comments would be that its a nice complex, bit far from the sea front, even to go for golf you need a taxi/transport to course. Could do with rethinking some of the little extra charges."
