Hotel Riu Gran Canaria

"We had a great first day at the pool, lots of families having fun. As others had inflatables, we bought some for our children too, then today we had lifeguards who have spent the day telling families they cannot use balls and inflatables in either of the two main pools. Even though we could yesterday. Even when completely empty of people. They direct you to a small pool that has limited seating and shaded areas around it, so not great for families. There is a separate adult pool."

"The pool is not allowing toys it is just dull and boring!!!"

"A Fantastic Stay at the RIU Gran Canaria – With a Couple of Disappointments Overall, we had a great stay at the RIU Gran Canaria and thoroughly enjoyed our time at the hotel. The facilities, atmosphere and overall experience made for a really enjoyable holiday, and there is plenty to praise about the resort. However, there were two issues that I feel are worth highlighting, as they slightly took the shine off what was otherwise a very positive experience. The first was the handling of a friend who wanted to visit me briefly for a coffee. I was disappointed to be refused permission for a friend to visit, even for something as simple as a coffee. What made the situation particularly frustrating was the attitude of the security guard at the entrance, who was unnecessarily rude, followed by a reception team who were unhelpful and showed little willingness to find a reasonable solution. The impression I was left with was that I was asking for something completely unreasonable, rather than a simple, short visit from a friend. I fully appreciate that hotels need policies and security procedures, but the way a policy is communicated and the way guests are treated makes all the difference. A little courtesy, flexibility and customer service would have gone a long way. The second issue was an ant problem in the bathroom. While I appreciate that this can sometimes happen in warmer climates, it was disappointing to encounter this in a hotel of this standard and something that should be addressed by the housekeeping and maintenance teams. Despite these two issues, I want to stress that we had a genuinely great stay overall. The hotel has a lot going for it, and I would not want these points to overshadow the many positives of the experience. With a little more attention to customer service at the entrance and reception, alongside better pest control, the RIU Gran Canaria could deliver an even better experience. Overall, a very enjoyable stay, but a reminder that excellent facilities need to be matched by excellent customer service."