"I recently stayed at Hotel LIVVO Los Calderones for 10 nights, and unfortunately, it did not live up to our expectations.
The biggest issue was the mattress, which was genuinely the worst I’ve ever slept on in a hotel. It was extremely uncomfortable and left me with back pain throughout the stay, making it difficult to get a good night’s sleep. To make matters worse, the air conditioning in the upstairs bedroom did not work properly, making it difficult to keep the room at a comfortable temperature during the night.
Although the rooms are advertised as duplexes, they are surprisingly small and feel quite cramped. On top of that, the soundproofing is very poor—we could hear almost everything happening in the room next door, which made it difficult to relax.
For two consecutive days, our stay was negatively affected by a group of heavily intoxicated guests who were shouting, disturbing other guests, and behaving aggressively. The situation escalated into a physical confrontation with another guest, yet the hotel staff appeared unable to manage it effectively. Despite the guests’ obvious intoxication, they continued to be served alcohol. It was only after we insisted that the police be called that the hotel finally took action. What was even more concerning was that, despite the seriousness of the incident and the violence that had taken place, the guests were allowed to remain at the hotel. This left us feeling very unsafe for the remainder of our stay and completely undermined the relaxing, adults-only atmosphere we had expected.
Housekeeping and attention to detail were also disappointing. Basic amenities such as body wash were not replenished automatically, meaning we had to request refills. On one occasion, we were left without any body wash for the evening, which shouldn’t happen at a hotel of this standard.
We booked half board, but the food was consistently below average. The dinner buffet lacked variety, and many dishes were bland and uninspiring. One evening, while eating dessert, we discovered a large fly inside it. We immediately brought it to the attention of the chef, but instead of receiving an apology, the plate was simply taken away as if they wanted to remove the evidence, with no acknowledgement of the incident or concern for the experience. Breakfast was equally disappointing, with poor-quality coffee, artificial-tasting juices, and an overall limited selection.
One point worth mentioning is that, despite being marketed as an “Adults Only” hotel, children aged 13 and over are allowed. If you’re expecting a strictly adult environment, you should be aware that you’ll likely encounter teenagers during your stay.
The hotel’s facilities themselves are well maintained, and the pool and communal areas are pleasant. However, comfortable accommodation, good food, attentive service, and a relaxing atmosphere are far more important, and unfortunately, this hotel fell short in all of those areas. I would not choose to stay here again."
