SBH Club Paraiso Playa

"Overall i had a nice one week stay at SBH Club Paraiso Playa. I had a nice sea view room which was cleaned every day to a great standard. Nice comfy bed, balcony and air conditioned too! There was a great selection of food at meal times. All the usual drinks on offer too. I caught the end of a meet and greet by the pool bar with all the heads of each department at the hotel too. For example the restaurant manager, hotel manager, entertainment crew and maintenance. I thought this was a nice touch and really showed that they are working hard to make sure everyone’s stay was pleasant. There were three swimming pools and plenty of sun loungers to choose from. One pool was very generous in size and found it very easy do lengths! The pool temperature wasn’t too bad and the water was clear. A good poolside bar with plenty of drinks on offer too. Down a set of steps, which were a little steep. There is a nice beach. I went for a couple of nice walks, had a paddle in the sea and sat on the beach watching the world go by which was nice. Also had a walk along the cliff tops which was very nice. As i mentioned earlier all staff work incredibly hard all hours of the day and were friendly too. Animation team worked hard too. The hotel was a little dated in places and could do with a bit of an update, but this is likely up to SBH who run the hotel. I assume the hotel is open all year round due to the nice year round temperatures which would probably make it hard to carry out any significant work. I would say that a few of the broken/ cracked floor tiles could be replaced, a lick of paint here and there would do the job for the time being. Also quite a few of the outdoor lights weren’t working which did make it a little dark at night. This could be easily solved too. Despite this the whole hotel was always kept clean and tidy. I have stayed at modern hotels that were no where near as clean! The evening entertainment wasn’t great i have to be honest. Could maybe have done with more of a variety of performers and better advertising. It also started too late at night, 9:30pm! I think 8-8:30pm would be better? The stage curtain could do with some attention too! There were a few solo travellers too which was nice to see. However i barely spoke to anyone throughout the week and felt a little isolated at times. This was because there was a bit of a language barrier. I did find it hard to tell who spoke the same language, but that’s just me. Maybe because of the time of year i chose to go on holiday. I must stress this did not spoil the holiday for me but if you were a solo traveller hoping to speak to other people, it maybe something to bear in mind. I did my own excursions via the Get Your Guide App which worked very well as the hotel is a little isolated. The local town of Morro Jable was a few miles away. There is a shop, gym and spa area at the hotel too. Weather was perfect, not too hot, not too cold with plenty of sunshine! Overall i had a very nice stay and for what i payed would certainly recommend it!"

"I usually don't post negative messages if I don't really see it as necessary, but on this occasion, my experience at this hotel has been disastrous. The food, very poor and repetitive, ended up becoming very tiresome. The room had broken tiles with the danger that entails, a closet with only one door and it was even hanging off, one day we were left in the whole hotel without hot water, another day they didn't clean my room. The common areas, hallways, and stairs were very dirty; some cocktail glasses spent three days next to the elevator door. To say something positive, the hotel staff in general is very friendly; I especially highlight Víctor, who is a star; it's a shame that the hotel doesn't support them because it is very deteriorated, there were even broken steps, a disaster."

"We stayed at this hotel as a family with two small children. Unfortunately, we experienced so many shortcomings during our stay that we cannot recommend the hotel despite some positive aspects. The biggest problem for us was the door to our accommodation. The door was not reliably functional and posed a significant problem for us as a family with two small children. A room door should naturally close and function securely – especially in a hotel where you are staying with small children. Instead, we had to deal with this problem during our stay. For us, this is not a minor cosmetic flaw, but a fundamental defect in the accommodation. Overall, the condition of the facility was also unfortunately disappointing. There was trash and food scraps on the grounds, some of which were apparently from the previous day. Among other things, food scraps like lemon slices were lying around. The trash cans were particularly unpleasant, as some of them smelled strongly of feces and full diapers for days on end. In our view, that is absolutely unacceptable for a family resort. The public restrooms were not sufficiently cleaned for several days at a time. Overall, we had the impression in several places that far too little was being done regarding the cleaning and maintenance of public areas. In addition, there were cockroaches on the premises, which was particularly unpleasant for us, especially with children. We also see a clear need for improvement in the children's areas. Our daughter injured herself on the climbing wall on the very first day, which then became infected. Furthermore, there were other areas and activities where we had concerns regarding safety and a potential risk of injury to children due to their condition. Especially for a hotel that explicitly caters to families, we expect regular inspections and a correspondingly safe condition here. Unfortunately, the mini-club was a complete disaster for us. We had high hopes for it for our children, but we were very disappointed. In our view, the condition, offerings, and overall impression were not what we expect from a family hotel. The food was also very monotonous. Throughout the stay, there were always the same dishes. In our perception, dishes that were already served in the evening were sometimes offered again the next lunch and merely reheated. Variety and freshness were clearly missing here. Furthermore, dirty dishes/cutlery were regularly placed in the storage area. Some bowls and glasses were also already damaged. Ultimately, the handling of our complaints was also particularly disappointing. We addressed the shortcomings, repeatedly pointed out the problems, and partially documented them with photos. We received support in this situation primarily from the tour guide. They took on our concerns and supported us. From the hotel itself, we would have wished for a significantly more professional handling of the complaints. A truly big compliment, however, goes to the animation team. The entertainers were dedicated, friendly, and made a great effort. We would especially like to highlight Mara and Vera. The two were incredibly warm and, despite the many negative experiences, provided nice moments. We would like to be explicitly fair: There were also nice moments, and the facility basically has potential. However, in our view, safety, cleanliness, and hygiene must not be a secondary matter at a family hotel. If a door does not function reliably, trash cans smell of feces and diapers for days, cockroaches appear on the premises, children's areas raise safety concerns, our child gets injured on the very first day, the mini-club disappoints, and the food offers hardly any variety daily, then that is simply too much for us. Therefore, we can unfortunately only award 2 stars."