RIU Palace Jandia

"We had a very enjoyable week at Riu Palace Jandia in July 2026. The hotel offered what we had been looking for - delicioua cousine, no hustle or towel wars at the swimming pool and friendly, hospitable staff. It was a first week of three we have spent on the island, and the 2nd hotel we went was not even close to the quality bar the RIU Palace had raised."

"Could not fault this hotel. Yes the majority of clients are German, but we find the best hotels in the Canary Islands usually are & we have no problem with this, as they are sociable & most speak impeccable English (which puts us Brits to shame!). Reading some reviews that say the hotel prioritised & caters only for the Germans is pure rubbish.. .Everyone is treated in the same courteous, friendly manner & the service everywhere in the hotel is excellent. We were well looked after by all staff..but a special thank you to Delores & Ben in the restaurant, for their warmth & service… & Eli who was always cheerful & smiling. The food served in the restaurants & snack bar is very good & beautifully fresh, with a really nice selection at breakfast & dinner, so there’s always something delicious to eat. From reception to housekeeping, this hotel deserves its 5* rating."

"MOUSE AND MOUSE DROPPINGS IN THE ROOM - NO COMPENSATION We found mouse feces in the room on the bed, but didn't know what it was at first. One day later at night, we noticed a mouse running around the room, even inside our bags. After that, the following happened: 1. During midnight, we had to move all our belongings and relocate to another room. 2. The manager and director at the reception refused to give us any compensation and told us to contact Booking.com instead. 3. We contacted Booking.com, and they tried to reach the hotel several times by calling and writing emails, but received no reply from the property. 4. I have tried to call and write emails several times over the last 3 days to the hotel, but there has been zero reply. + In a 5-star hotel, nobody at the reception can speak even at an A2 level of English. This is a real shame, ridiculous, and completely unacceptable from a 5-star hotel. This incident will be reported to the Spanish Health Authority and to the European Consumer Centre as well."