"We have just returned from our holiday to this resort with Jet 2. We enjoyed our 2 week holiday, however, there are some points that I would like to share with other people considering staying in this resort. When we arrived at 9:45pm we had a code for the gate and our room which worked fine. The apartment was well equipped with plenty of pans, utensils etc. There was no "food welcome pack ", so make sure you have called at the Hyperdino Express by the El Cotillo Beach hotel ( open till 10pm). Washing up liquid, 3 dishwasher tablets, a dish cloth and pan scourer, bin bags and a few coffee filters were provided.
We were in a ground floor apartment which was spacious and had air conditioning in the main area and a ceiling fan in the bedroom.
The bathroom was modern with a good shower with hand soap, shampoo and toilet rolls provided.
The outdoor patio was adequate, but not very private, as there was only a 1 metre long privacy wall between each apartment, then the rest of the deck area was open plan.
The pool and surrounding area was clean with reasonable sunbed provision. Umbrellas were available but difficult with the wind. The pool area was closely supervised by the lifeguards who unlocked the pool area at 11am and locked it at 5pm which was a pity. We saw no evidence of towels being left on sunbeds which made a nice change.
There was a digital safe in the bedroom which was very useful, however, use it with caution as we locked all our phones and money in it to go to the beach, but when we returned in the evening, the code we thought we had set to lock the safe would not work and it was after 4pm, so there was no hotel staff on site. There was a number on the reception door but this was no good as we had no phone. Luckliy we had enough food and cash on us to kast until reception opened at 8am. Staff unlocked the safe quickly so all was sorted out, however we were told that there would have been no help available until 8am even if we had managed to contact them.
After that we continued to use the safe and had no more problems but made sure we kept at least one phone out of the safe !
The cleaning regime for the rooms was haphazard with no clear plan shared as to whether the room would be cleaned or not. This did not matter to us except we were unsure whether to leave the towels on the bathroom floor so that they would know we wanted them replacing or if to hang them up to dry as a notice in the bathroom said they would only be changed if left on the floor.
Location of the hotel was good with a 2 min walk to the nearest beach and a 20 min walk to the nearest beach with bar and basic toilet facilities. No sunbeds on any beaches in El Cotillo.
Next to the hotel, there were several bars and restaurants - although some were closed for holidays.
Unfortunately, there was a major building site next to the hotel which did cause considerable disturbance all days except Sunday. Hard to say how much longer this will go on for, but I would estimate another couple of months.
El Cotillo centre was well-worth the easy 5-10 min walk with some good restaurants, bars and shops. There is also a Spar Supermarket which is better stocked and cheaper than the Hyperdino Express. There is also a Superdino by the football ground (15 mins walk) which has good variety and generally cheaper than both other supermarkets. Gluten free food and vegan food was available in all of the supermarkets.
On day of departure, our bus was picking us up at 3pm. Checkout was at 12 noon, a new pass key was issued for the external gate which also gave access to a private storage locker, shower and toilet facilities, clean towels etc were provided which was helpful."
