H10 Playa Esmeralda

"Hi firstly sorry for not writing this sooner We stayed here in early August for my 60th Birthday One word .... ""WOW"" we had the most amazing stay - we have stayed here most years for the last 20 or so years our first stay back in the early 2000's We upgraded to the priveledge level which was absolutely worth it Our room was front line with outstanding views and superb access to the beach Since our last stay they have an exclusive pool area for priveledge guests this is brand new and only a few months old Our room was gorgeous and large lovely beds so a great nights sleep The main hotel pool and restaurant ere 10/10 Lovely coffee shop and a well stock priveledge lounge The restaurant was brilliant lovely hot food and a great choice The upstairs balcony has breathtaking views and the most perfect place for a drink coffee/ cocktail Many parts of the hotel have been spruced up with subtle upgrades probably the cleanist stylish washrooms bathroom/ toilets I've seen Thanks again to all the staff at all levels they were proffesional attentive and made our stay so special Thanks again and see you soon on our next visit Best regards Chris and Lesley"

"This was our 6th visit to this hotel and it was like coming home. We were greeted by the reception staff like friends rather than guests. Our plane was delayed so we arrived late, but the hotel had arranged a meal for us in the dining room, which was very much appreciated. This was our first visit since the manger Dominic left, it will be interesting to see what changes the new manager Eduardo makes. At the moment he doesn't have the presence that Dominic had ( we used to see him round the pool during the day, exchanging hellos to the guests), but it will take awhile perhaps for him to settle in. As usual the room was great, food was plentiful and with plenty of choice. Though we did see a lot of new faces amongst the staff, and missed some of the older more familiar faces. The waiting staff in the restaurant seemed sparser than before, perhaps lots of staff were on holiday. There have been some improvements since our last visit in January, there is lovely new comfortable furniture on the terrace by the lobby. The Jandia restaurant has had a facelift and looks lovely, though it would be nice to have a tablecloth or runner for the evening meal, as we have seen in other 4 star hotels, it would make it seem less of a canteen and more of a restaurant. As a fully inclusive guest it seems strange that you have to pay for certain cakes at Mike's bar, you can have a cookie or a piece of tart, but the nice cakes are reserved for privilege guests. As these guests have their own lounge which snacks, sandwiches and cakes in, it doesn't seem fair that we have to pay for something that at lunchtime or in the evening we can have in the restaurant. One big change we did notice was that there were more guests smoking and vaping around the pool and in the indoor pool, with staff not acknowledging this, we did inform the lifeguard on one occasion and he did speak to the gentleman, but it isn't the job of a guest to keep informing staff of this as we supposed to be relaxing and not keeping an eye on other guests to see if they are smoking or vaping. A simple solution perhaps would be to give out a separate leaflet stating that smoking and vaping are not allowed around the pool area and to use the designated smoking area, with a map showing where this is. As there are no signs saying smoking/vaping is not allowed, people are just ignoring the information that is on the back of the leaflet stating the opening times of the bars etc, that you are given when booking in. But it spoils the holiday for the rest of the guests as the smoke is quite strong smelling! This definitely needs sorting out. We also noticed that there were a lot more broken sunbeds and umbrellas than previous, which doesn't help when the pool is quite busy. We must give praise to Pedro, the temporary lifeguard, he was brilliant. He kept walking round the pool looking to see if everything was okay, he stopped people from diving in and it made a nice change rather than just seeing them siting and never moving. Wadji was his usual brilliant self, always full of eagerly and the bar staff in the lobby were as busy as usual, they work tirelessly to make sure guests are not kept waiting too long for there drinks. Overall, a good holiday, though there are still some improvements to be made,"

"Location - fantastic sea views. Atmosphere - mixed as several different nations present. Rooms - very comfortable, aircon good but too far away from bed in suite. TV had 4 British channels which stutter at times. Value - all inclusive is good value. Food very good and ample in volume. Cleanliness - excellent. Noise level - very good on the whole. Service - the staff are wonderful and nothing is too much trouble. Third time at this hotel, not as good as last year for us."