"The complex is within walking distance of the main strip, beaches and sand dunes, however, if you are less able to walk much regardless of the reason this could be an issue especially on really warm days. There are buses and taxis or car hire, but these all incur additional costs. The complex has a desert like garden and a few cats live here, with a designated cat feeding station. The cats are very friendly, there's a grey one with big eyes like Puss from Shrek, who often came into the apartment, so be prepared to coax it out with a saucer of water. If you have cat allergies be prepared. There's lots of lizards too, the cats bring them as gifts and other not pleasant things.
The atmosphere was good although the entertainment was dire, 2 hours in the evening a singer/s warbling 80s songs. It is stated on the website though that there's no real entertainment. I don't recall seeing any children's entertainment over the two weeks, but it does say there is.
Staff were exceptionally friendly and helpful couldn't fault them at all. My daughter had a different apartment to us, and when she left she forgot her sunglasses. The cleaner came looking for me to pass them on. She didn't have to take time out of her day to do so but she did!
Rooms were large and spacious, they are very dated though and furniture could do with updating. Think Travelodge.... Unfortunately, there's no Aircon (as stated on the website) just ropey old ceiling fans that are not very good and make a fair amount of noise, we thought they might fall on us they wobbled like the jelly at an 80s kids party. You can leave the patio doors open, with fly screens shut, for extra air. However, the fly screen in the sitting area does not lock. There's been a lot of legitimate reports of burglars on the resort, las marismas included. We paid for a safe €1.80 per day, but this didn't remove the anxiety especially being on the ground floor. This means that when it's hot, as it was when we were here, sleep is uncomfortable if you manage to get any. (Side note) The additional bed in the lounge is designed with the Hobbit in mind, great if you're a small child with a liking for sleeping on a brick. We were fortunate to have adjoining rooms so we had an extra mattress for our son who, is 11 and just about fit length ways.
The rooms were very clean and cleaning staff were in every day to make beds, our towels were renewed every two days and beds changed three times in 12 days. The grounds were well maintained and cleaned regularly although we did notice a few issues with the upper pool and the odd bit of rubbish left around the pool area. The bottom pool and kids paddle pool were heated, but do not think they are warm by any means, it takes a couple of minutes to acclimatise to the water. Sunbeds were not supposed to be reserved but the staff only removed towels sporadically and only before 10am so people were putting their towels out and one person would sit with them until 10am then they would leave them all day so others couldn't use them.
There's a mini supermarket on site which has the basics but it sells out of pastry's etc very early, also staff are very laid back so be prepared to stand waiting for a while before getting served.
The gym is well equipped and there's Aircon in there.
The mini golf is free and actually really good.
Laundry room easily accessible €3 per token, so €6 to wash and dry one load.
Now for the negatives food, unfortunately I don't agree with the reviews saying that it's great. Unfortunately, we had to go out nearly every evening to get food as the food in the hotel was poor, they have theme nights but the salad bar etc was the same food every night, soup choice was limited to either cream of tomato or cream of vegetable and didn't taste as the name would suggest. Overall the food was full of salt and oils with little or strange flavours and Luke warm or cold.
Breakfast was mostly mini pastries, cereal (stale) fruit and bread with fried options ok but very repetitive, juice was heavily watered down.
Noise was as you would expect for a large complex, they do state that any noise after 10:30pm should be kept to a minimum as they do not allow noise that disturbs other people staying there, unfortunately this was not the case for us. We had disturbed sleep every night, people allowing children to play and scream outside past midnight, the room above us were exceptionally noisy, especially after they had been drinking and rows would ensure early hours. We did try to contact reception on a couple of occasions but they wouldn't answer the phone and would often engage the call.
Disregarding the food the hotel is value for money if you are self catering or would eat anything. Unfortunately, the lack of sleep and food issues have put us off returning, but I would say to others if you want to book here then do so as the complex is lovely. Not everyone has the same experience or tastes, so opinions are just one person's/families experience, yours may be completely different."
