Blue Sea Aloe Corralejo

"I have been staying at Bluesea Aloe 10th-17th March room 120. In the early hours of 16/17th March we had to evacuate the room as there was water pouring in through the apartment above, after hearing a loud bang. The water was coming through the ceiling in the bathroom and kitchen/living area, also pouring over the balcony. The electricity then went out and we were then plunged into darkness. As we were leaving the following morning we were partly packed, so collected as much as we could in the dark and inch of water on the floor. We didn't get everything as of the difficult/dangerous conditions, this was very slippy and dangerous. We didn't know if the ceiling was going to come down on us with the amount of water pouring through. We tried to ring reception, we had to use our mobile as there was no telephone in the room. There was no answer at reception so we had to go over in our nightwear and dragging our cases to find no one in reception which was in darkness. The guests in 220 rang the Police for help as couldn't contact anyone for assistance. The Police were outside reception when we got there and we understand they called for assistance for someone to turn off the water. We then came across a gentleman who we assume was a night watch man he said he was not Security and had to use his phone for us to communicate. We think he had called the manager and we were informed there would be no one there until 7am. We had nowhere to go we couldn't go back to a room inches deep in water and complete darkness even though he tried to tell us it was 'safe'. He eventually got us a blanket and we slept in the entertainment area. We had to get ready for our departure best we could in the Disabled toilet. We didn't get any sleep and we went to reception just after 7am. The reception now knew about the event as we contacted our travel company for assistance who could only email as reception is unmanned. We were informed the Manager would be here during the morning. We eventually saw him while we were waiting for our coach pick up. I found him incompetent, just said he was sorry insisted the room was 'SAFE', it was flooded no electricity, dangerous unsafe condition. It was fine for us to be using it when I questioned if he would stay in it he said yes! I have since been told it probably breaking Spanish Health and Safety Law (it would in the UK). So he is happy to disregard the law. He seemed more concerned that the Police had been called and wanted to know 'WHY' they were called. I am totally appalled to be treated like this, I'm a 71 year old lady my friend in her late 60's, where we treated this way as we are women? This manager should not be in charge with this kind of disrespect for guests. On a better note the 'On the ground staff', bar/restaurant/entertainment staff and cleaners do an exceptional job. Happy, friendly nothing too much trouble for them."

"Judging by previous reviews the former owners/ operators were not very good. Fortunately when we arrived ‘Bluesea’ have acquired the hotel. All staff we encountered were polite, helpful and good at their rolls. The rooms were large and have a large sitting room which incorporates a kitchenette, not much of a bonus as we and most other guests were all inclusive. There is also a large TV and BBC 1 & 2 are are programmed in. Wi-Fi is sketchy, while we were here a maintenance team were going to every room up-dating the routers. Ours had previously been done and as mentioned was sketchy. A one Euro deposit is taken for plastic glasses, you drink your drink and take them back where fresh clean glasses are used for your next drink. It different but works. The soft drinks are branded post mix Coke, Tango, Sprite etc. the beer is San Miguel all good there. Gin and vodka (local brand) were more than acceptable. Dining room is bright and clean, buffet style serve yourself. Breakfast was excellent everyday, decent bacon & sausage, the usual salad, cheeses and cooked meat, selection of fruit, cereals and breads. Coffee is out of a machine, the cappuccino was off the scale good. Tea according to the wife not brilliant so maybe bring your own tea bags. Lunch and evening hot selection very hit and miss, kids well catered for with chips, pizza, chicken nuggets and fish fingers etc and plenty of ice cream. Two pool areas are nice couple of slides, big kids pools with good views from all round for parents. Plenty of sun beds and towels are provided. The price we paid for the whole package, around £1100 was amazing value for money. The main area for bars, restaurants, harbour and decent shopping is a 5/6 euro taxi ride away and well worth a visit. We have really enjoyed our stay and would definitely return."

"I'll start with the good aspects, the staff were very friendly and the rooms were clean on arrival. Now the real account, THE worst hotel I've ever had the misfortune to stay. The food was bland and the same every day, it was always cold. Very little choice. The bedding wasn't changed at all but the towels were twice. The walkways were filthy and never cleaned once. It's miles from the main town and a long walk but taxis are about 6euros each way and worth the trip. There's nothing to do at this place and another long walk to the beach. I felt robbed considering the cost of the holiday and for a little bit more we could have probably found a much better hotel. My advice would be to look elsewhere!!"