Sol Principe

"Had a wonderful week there just got back today and already thinking of rebooking.We’ve been at least 8 times and always look forward to going back .Love to see all the lovely weddings everyone cheers the bride and groom on as they cross the bridge .We’ve seen one every day.. We had a prime view room we always like to Listen to the sea at night … It was my birthday while we was away and I had a bottle of champagne on the house that was a lovely suprise . The rooms have all had a makeover they look lovely .. Staff very friendly can’t fault anything about the Sunset"

"This was our second time to Sunset Beach and it will definitely be our last. We emailed in advance of our stay, asking to be put in a quiet room as our child and myself are autistic. Our first room was directly over the pool - the noisiest place possible, the second room had a faulty air conditioning unit that was so noisy, it vibrated the entire apartment. So we had to move a THIRD time. This room had a broken TV which needed replacing. The sofa bed was absolutely disgusting and one of the guests had to sleep on it for the whole stay. The whole fiasco involved multiple trips to reception to communicate with staff with broken English. Asun was very helpful and did her very best to accommodate. But this should never have happened and it robbed us of our first two days of our holiday. Next, the absolutely disgusting food in the Oasis restaurant left 3 of us with food poisoning. I have never in my life seen food so disgusting. Everything freezing cold, completely inedible. You ought to be ashamed serving food of that quality to anyone and charging those prices for absolute muck. The pools were jammed with rowdy kids and aggressive adults with lifeguards not giving a crap about other people's safety or comfort. They were exceptionally rude when I asked where to pick up a beach towel and spent most of their time on their phones. Then, my 11 year old child was sexually groped in the lift by a grown man. This was reported to reception who said they identified the man and the incident on CCTV. Yet, no reporting to the police. Just said they would 'keep an eye out for him'. My child is completely traumatised. We are going through an enormously stressful period in our lives and I spent 2,000 euros on this holiday. I spent the majority of it stressed, sick, explaining myself or queuing for reception or lifts. I don't want a response merely apologising. I feel utterly robbed and genuinely damaged by this holiday. It is not hard to honour such basic requests, especially when it involves a disability. It is not hard to manage a restaurant to make sure that chefs arent making guests sick with disgusting food. It is not hard to protect your guests, especially when the incident involves a disabled child. This is just unacceptable and people need to be made aware of what they are paying for. I am genuinely shocked by how bad this holiday was and will never forget it - for all the wrong reasons. May you have more respect for people in the future."

"Really nothing negative to say about this stay. Bearing in mind how huge the complex is, it is incredibly well run by some fantastic, really friendly people. The levels of cleanliness are as high as I’ve ever experienced at a hotel and the rooms were very well maintained and comfortable. Excellent transport links around the complex, the beach is right outside and the onsite restaurants are of a very good standard. Additionally there is a very well stocked supermarket onsite so if you so desired you would not have to leave the premises at all. Great entertainment for all the family onsite as well. The only thing stopping me giving a five star review is the elevator service. With so many rooms on site there are just not enough lifts to keep you going, an issue if you are on the 14th floor. Otherwise I highly recommend Sunset Beach."